Nancy Knutson Email & Phone Number

Arlington, Washington

Stanwood, Wa

Direct and execute company sales and marketing functions, including competitive landscape, content curation, selling cycle and methodologyOversee and administer the company marketing functions to identify and develop new customers. With a strong focus to produce a product and solution centric environment.Collaborate with other executive team members to design company collateral and branding.Represent company at various business meetings to promote company, obtain new contracts and nurture existing contracts, continue positive relations with partners, vendors and distributors.Develop market research studies and analyze findingsEnhance operations by developing new operational procedures. Responsible for Preparing all bids, communicate work schedules with clients, establish all legal documentation for Non-Disclosures, Master Service Agreements, Statements of Work, and Request for Pricing.Project and program management.

Marysville, Wa

• Manage employees, including direct reports and their staff• Develop and execute integrated sales, relationship and credit strategies that are aligned with the area business plan to achieve desired revenue, expense and service goals• Support portfolio growth in the branch by identifying cross-sell opportunities, deepening relationships and increasing client acquisition• Create a strong sales and service culture, fostering an environment in which all branch employees’ work together to achieve business goals• Solid experience in the mortgage banking and the lending scenario with a considerable knowledge of residential mortgage lending. Specialization in new construction• Complete knowledge of pricing and the underwriting procedures in the portfolio mortgage industry• Knowledge in all the pertinent federal laws Truth-in Lending and RESPA regulating the lending industry• Excellent leadership skills developing an environment of growth and ownership of abilities• Skilled at conflict resolution• Complete knowledge of pricing and the underwriting procedures in the portfolio mortgage industry

Burlington, Wa

Excellent skills in creating new ways of tracking and reporting monthly audits.Develop business relationships that contributed to overall growth of company.Present at local civic clubs regarding FDIC coverage as it pertained to Business Bank during 2008 downturn.Develop and execute integrated sales, relationship, and credit strategies that are aligned with the area business plan to achieve desired revenue, expense and service goals.Support portfolio growth in the branch by identifying cross-sell opportunities, deepening relationships and increasing client acquisition.Create a strong sales and service culture, fostering an environment in which all branch employees’ work together to achieve all business goals.Adapt negotiation and presentation skills. Ability to maintain and quickly gain trust with customers.Knowledge of bank regulations Excellent leadership skills developing an environment of growth.

Mount Vernon, Wa

Develop and execute integrated sales, relationship, and credit strategies that are aligned with the area business plan to achieve desired revenue, expense and service goals.Support portfolio growth in the branch by identifying cross-sell opportunities, deepening relationships and increasing client acquisition.Create a strong sales and service culture, fostering an environment in which all branch employees’ work together to achieve all business goals.Adapt negotiation and presentation skills. Ability to maintain and quickly gain trust with customers.Knowledge of bank regulations Excellent leadership skills developing an environment of growth.

Everett And Quil Ceda, Wa

Develop and execute integrated sales, relationship, and credit strategies that are aligned with the area business plan to achieve desired revenue, expense and service goals.Support portfolio growth in the branch by identifying cross-sell opportunities, deepening relationships and increasing client acquisition.Create a strong sales and service culture, fostering an environment in which all branch employees’ work together to achieve all business goals.Adapt negotiation and presentation skills. Ability to maintain and quickly gain trust with customers.Knowledge of bank regulations Excellent leadership skills developing an environment of growth.

Everett, Wa

Provide coordination, control and follow-up on critical network applications affecting division customer operations.Conducted and facilitated project meeting as required with other departments.Provided assistance to general and local managers on outside technicians quality and productivity as it related to technician testing, cable replacement, and preventative maintenance.Division focal point for all major tool capital items purchased for the divisions. Generated purchase requisitions, tracked and measured to ensure all budgetary boundaries were maintained. Vender relations point of contact.Division focal point for all results associated with cable replacement programs including capital expense budget and troubles cleared. Monitored and tracked monthly results. Initialed cable replacement requests and processed accordingly. Accountable for success of program through cost payback results.Ensured compliance of technician results and completion testing.Conducted division training on equipment.Developed, implemented and successfully ensured action plans where put into place to effectively improve division results.Disseminated changes in process, policies and procedures through multiple communication channels, thus ensuring standardization in all areas. Wrote procedures for regional consistency in cable replacement projects.Participated in the Regional Fiber Optics Restoration Team and Air Pressure/Preventative Maintenance/Test Equipment Team.Project Coordinator for Northwest DAVAR roll-out, including equipment training, and vender relations.Championed incentive programs for customer zone technicians.

Everett, Wa

Established a presence for GTENW for GTE Internetworking. Obtained local contacts, coordinated the daily functionality of the Marketing Channel Coordinator position.'Conducted weekly internet training sessions and conducted regular product demonstratins at location. Conducted side by side coaching.Increased internet sales through training, product awareness and sales promotion activities.Developed internet sales training curriculum, and trained all GTE Customer Contact Center, Business Contact Center and Phone Mart employees on the internet. Local subject matter expert for all small business and consumer internet products.Organized and led Internet Expos, Forums, and seminars for GTE Internetworking.Responsible for the internet sales success for all small business, consumer and phone mart employees.

Everett, Wa

Developed strong knowledge of GTE infrastructure, company policies, procedures, State Tariffs, and State rules and regulations. Received and resolved customer complaints varying from State Public Utilities Commission, FCC, Attorney General, and Executive complaints.Provided advocacy between GTE, Inter-exchange carriers, and other Telco's in complaint resolution. Met in person with customers in executives offices to resolve complaints.Responsible for the root cause accuracy of customer relations to individual departments.

Project Management, 3.5 Gpa

Project Management

Education record