Nancy Smith Email & Phone Number

Waukegan Il

Oversee IT application support for operational areas including Manufacturing, Install Base, Receiving, Inventory, and Field Service. Provide gap analysis between our evolving processes and our current systems and provide this feedback back to the Business Community.Provide follow-up training and troubleshooting assistance as required; answer on-going customer queries by phone or email, and maintaining relationship with Key Users in Business Community.

Waukegan Il

Primary liaison to Inventory Management and Manufacturing Business Community / Stakeholders.Managed 10 resources comprised of IT Business Analysts, Consultants and Business Leads on our Fullfilment to Service stream during Oracle R12 implementation.

Managed cross functional continuous improvement projects through completion utilizing Lean Six Sigma tools and methodologies to reduce process and system issues.Provided leadership in the development and implementation of career planning and mentorship.Facilitated Operational Production meetings with multiple cross functional departments and coordinated monthly shipping goals with the install department.