Provided benefits plan management for four major clients, ensuring all requirements were met on or ahead of schedule and balancing individual needs between clients to ensure client satisfaction. Oversight areas included valuation data, open enrollments for medical plans, medical and life insurance administration, pension statements, benefit calculations, retirement commencements, and document review. Created detailed documentation for training and employee development.

Provided oversight of documentation and training for complex defined benefit plans, including contributory plans, for major client. Oversaw verification of payment set-ups and resolution of payment and tax issues for population of over 225,000 participants, beneficiaries, and alternate payees. Developed process improvements to reduce Direct Deposit rejects and tax refund requests. Coordinated with co-workers and senior management to identify training issues and develop solutions. Developed… Show more Provided oversight of documentation and training for complex defined benefit plans, including contributory plans, for major client. Oversaw verification of payment set-ups and resolution of payment and tax issues for population of over 225,000 participants, beneficiaries, and alternate payees. Developed process improvements to reduce Direct Deposit rejects and tax refund requests. Coordinated with co-workers and senior management to identify training issues and develop solutions. Developed written communications regularly to 80+ member team, keeping them advised of issues to ensure excellent customer service. Developed and presented detailed training to new team members in classroom setting, resulting in improved performance and enhanced customer service. Worked closely with client and third party banking representatives to ensure smooth flow of work. Set up effective monitoring tools to track cases and ensure adherence to client delivery standard. Consistently exceeded client delivery standard for five day resolution, ensuring most issues resolved within 48 hours. Created and verified calculations for executive-level employees for another major client. Show less

Accurately processed weekly payroll for over two hundred employees using timekeeping software. Researched and resolved insurance and employee benefit issues. Demonstrated interpersonal skills, both internal and external to the organization, based on a genuine people-focused orientation. Provided quarterly and ad hoc summary management reports and spreadsheets as required. Developed and presented health insurance and retirement plan briefings for senior management and hourly employees.… Show more Accurately processed weekly payroll for over two hundred employees using timekeeping software. Researched and resolved insurance and employee benefit issues. Demonstrated interpersonal skills, both internal and external to the organization, based on a genuine people-focused orientation. Provided quarterly and ad hoc summary management reports and spreadsheets as required. Developed and presented health insurance and retirement plan briefings for senior management and hourly employees. Dealt with State and Federal agencies in the resolution of Workers' Compensation and short-term disability claims. Coordinated and managed layoff processing, providing counseling, claim assistance, tracking, and interface with Employment Commission. Show less

Worldwide. All levels of responsibility and experience. Details available upon request.