Nancy Turner Email & Phone Number

Led projects and ensured timely coordination and completion of voice response and electronic banking application implementations for federally insured banking institutions.

•Ensured timely coordination and completion of Application Implementations resulting from new sales and/or cross sales for banking processes.•Developed functional project plans, Implementation Project Plans, Time Lines and training processes dependant upon specific application.•Initiated delivery and instructions of Data Collection Information as well as monitored milestone dates and assured deadlines were met.•Performed quality assurance review of custom software and provided ongoing customer service and assistance.

Led application testing of banking operating systems for Y2K conversion and established the Report Priority Project, a methodology for the prioritization of corporate processes and reporting.

Instructed up to 27 four- and five-year-old children, created targeted weekly curriculum in a center-based environment and assisted the Director with the daily operations of the school.

Conducted searches of target areas for specific sites, prepared results reports, gathered zoning and permitting information, and negotiated favorable leases with viable candidates, appointing legal council when required. Obtained executed agreements compliant to internal controls and produced comprehensive documentation on all project phases.

Scheduled appointments, managed front desk operations, conducted new patient interviews, and handled insurance fillings and payments.

Assessed client training needs and developed targeted curriculum, administered and marketed computer science training classes, managed client inquiries, scheduling, registration, confirmations and billing, and coordinated student placement with Fortune 500 companies. Also managed accounts receivable and accounts payable, recruitment and contract employment.

Developed and marketed listed properties and managed acquired client base; interfaced with title companies, lending institutions and other related entities on behalf of real estate buyers.

Maintained and cultivated corporate relationship with more than 20 financial institutions through customer satisfaction and issue resolution.

Supported multiple operational procedures and systems for financial institutions throughout the United States, ensuring client satisfaction at all management levels and coordination of regional and divisional resources.

Managed all aspects of nine branch locations, including marketing and promotion, personnel development, savings operations, employee training and budgeting, and opening new locations.

Associates Degree, Business Science

Education record