Nancy Delgado

Nancy Delgado Email and Phone Number

Customer Excellence Manager at bp @ bp
london, england, united kingdom
Nancy Delgado's Location
Montgomery, Illinois, United States, United States
Nancy Delgado's Contact Details

Nancy Delgado personal email

n/a
About Nancy Delgado

I am an MBA graduate from Aurora University with extensive experience in account receivables, account management services and demand planning for operations in the supply chain environment. Background lies in spearheading project development programs, strategic management direction and providing comprehensive oversight to supply chain operations. Critical thinking and innovative leader who is adept at balancing operational, financial, personnel and regulatory constraints in operations and order to cash processes. I have become adept in overseeing a wide variety of operational and fiscal responsibilities to ensure optimal business performance and realize significant revenue enhancements.I effectively work cross-functionally and collaboratively with internal and external business partners while building lasting relationships. I enjoy the challenge of providing world-class customer service while balancing the needs of the business with the needs of the people I am fortunate enough to lead.>>>SKILLS & EXPERTISE<<

Nancy Delgado's Current Company Details
bp

Bp

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Customer Excellence Manager at bp
london, england, united kingdom
Website:
bp.com
Employees:
79805
Nancy Delgado Work Experience Details
  • Bp
    Sales Operations Manager
    Bp Apr 2021 - Present
    Chicago, Illinois, United States
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  • Bp
    Demand Operations Manager
    Bp Jan 2019 - Apr 2021
    Greater Chicago Area
    • Formulate validated demand plans to align statistical forecast, market segment forecasts.• Analyze statistical data and reports to establish trends in performance, resulting in maximum effective and efficient use of resources.• Cultivated vendor relationships and contract renewal negotiations to align with services rendered and cost savings.• Spearhead process improvement initiatives and strategically negotiates contracts that captured cost savings.• Manage and build trusting long lasting relationships with customers which increased sales, team member retention / satisfaction, and overall improved customer service.• Drove product forecast accuracy to ensure a 98.5 supply reliability metric.• Develop quantitative supply chain, operational, and customer solutions through collaboration with internal and external organizations.• Perform trend analysis and metrics monitoring to ensure existing systems, tools and processes are being executed properly and would support growth and development for the company.• Present new products to market by analyzing proposed product requirements and product development programs; prepares return-on-investment analyses; establishes time schedules with engineering and implementation.
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  • Bp
    Team Lead - Lubricant Premium Account Services
    Bp Jan 2018 - Dec 2018
    • Collaborated across a diverse range of premium account portfolios, identifying opportunities to optimize Castrol Lubricants working capital through order management and fulfillment.• Led 15+ team through system transition from AS400 to SAP PR4.• Monitored and reviewed day-to-day operations in accordance with service level agreements (SLAs) and management goals to ensure delivery met or exceeded customer expectations and organizational KPI’s.• Analyzed performance reports and identified root causes to sustain performance while planning and implementing corrective action needed to provide exemplary customer experience.• Identified gaps in existing processes, proposed and implemented continuous improvement opportunities incorporating best practices.
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  • Bp
    Account Receivables Team Lead (Fuels; Aviation; Petrochemicals)
    Bp May 2013 - Dec 2018
    Naperville, Il
    • Maintained key relationships with other GBS people leaders to share best practices, drive standardization and continuous improvement across the organization.• Identified portfolio redundancy to allow efficiency opportunities and cost savings.• Created a CRM communications process with offshore team that resulted in improved same day cash application.• Ensured that the billing and AR activities performed were properly aligned and complied with corporate strategic plans, policies, procedures, and internal controls.• Reduced past due metrics for the Fuels, NA portfolio from 1% to .3% in 2015 and continued to maintain the reduced metric YoY.
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  • Aurora University
    Director Of Student Accounts
    Aurora University Sep 2001 - Feb 2012
    Aurora, Il
    • Managed the data tables and data entry for student invoicing, billing, and payments.• Spearheaded the department accountable for online, phone and face-to-face customer service and collections to 4,000+ students.• Managed account collections, resulting in reduction of the default rate for institutional and federal loans while maintaining student retention.• Reconciled account receivable general ledgers and prepared yearly audit documentation and samples for 3rd party agency.
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Nancy Delgado Skills

Training Management Customer Service Process Improvement Leadership Accounts Receivable Time Management Microsoft Office Team Building Leadership Development Staff Development Accounting Higher Education Coaching Team Leadership Powerpoint Social Media Data Entry Policy Microsoft Excel Strategic Planning Microsoft Word Student Affairs Conflict Resolution Project Management Datatel Creative Problem Solving Cash Management Collections Compliance Audits Bilingual Spanish Efficiency Improvement Streamline Processes Cost Control Cost Reduction Customer Retention Budget Tracking Budget Preparation Collaborative Detail Orientation Collections Management Quality Auditing Collaboration Non Profits Student Financial Aid Analysis Critical Thinking Performance Management Research

Nancy Delgado Education Details

Frequently Asked Questions about Nancy Delgado

What company does Nancy Delgado work for?

Nancy Delgado works for Bp

What is Nancy Delgado's role at the current company?

Nancy Delgado's current role is Customer Excellence Manager at bp.

What is Nancy Delgado's email address?

Nancy Delgado's email address is nd****@****ora.edu

What is Nancy Delgado's direct phone number?

Nancy Delgado's direct phone number is +163025*****

What schools did Nancy Delgado attend?

Nancy Delgado attended Aurora University, Aurora University.

What are some of Nancy Delgado's interests?

Nancy Delgado has interest in Children, Economic Empowerment, Civil Rights And Social Action, Environment, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.

What skills is Nancy Delgado known for?

Nancy Delgado has skills like Training, Management, Customer Service, Process Improvement, Leadership, Accounts Receivable, Time Management, Microsoft Office, Team Building, Leadership Development, Staff Development, Accounting.

Who are Nancy Delgado's colleagues?

Nancy Delgado's colleagues are Richard Dieh, Blessing Olusola, Stephen Ogunmokun, Masaki Low, Manthiram Muthu, Vusimuzi Thiwane, Ca Saloni Jain.

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