Nancy Wright Email & Phone Number

Richmond, Virginia, United States

Glen Allen, Virginia

• Provided effective challenge and advice to the third party manager community on risk decisions related to regulatory, compliance, and program controls within the Corporate third party monitoring program.
• Collaborated with cross-functional teams to ensure alignment with risk management strategies and drive continuous improvement in risk mitigation efforts.
• Implemented innovative solutions to enhance third party risk management processes and optimize program controls for Capital One's operations.

Glen Allen, Virginia

Glen Allen, Virginia

• Led a team of 5-8 managers, achieving business goals and driving Customer Satisfaction scores.
• Developed long term business goals/vision and managed a budget for the Heavy Spend and Loyalty/Rewards operation.
• Achieved three J.D. Power call center certifications and maintained high levels of team morale through change and continuous development.

Midlothian, VA

Richmond, VA

• Managed relationships with third-party suppliers, overseeing invoice validation processes and conducting quarterly site audits to ensure SLAs were met and to validate IT and physical asset controls.
• Collaborated with partners to deliver on performance plans and led quarterly business reviews to drive continuous improvement.
• Assisted in annual contract reviews and RFP activities to optimize supplier relationships and enhance operational efficiency.

Glen Allen, VA

• Acted as primary point of contact for third-party suppliers, ensuring effective communication and interaction with the company
• Managed the invoice process, including reconciliation and approvals, to streamline financial operations
• Oversaw the onboarding, monitoring, and offboarding of third-party suppliers, conducting quarterly site audits for information security and physical asset validation/testing.

Hanover, VA

• Developed and executed a marketing plan that grew a startup business to over $150,000 annual revenue.
• Created training strategies for preschools, daycares, and afterschool programs in designated territory.
• Achieved significant revenue growth through strategic marketing initiatives and effective sales tactics.