Nancy Feusse Email & Phone Number

Bridgewater, Nj, Us

Warren, Nj

Bridgewater, Nj

Customer service professional with industry experience in biomedical and food ingredient industries, processing consignment and direct purchase orders, returns, credits, corrections, complaints, and samples.Effective communicator who works closely with customers, sales force, Contracting, Accounts Receivable, and Shipping to get product to customer quickly and to identify and resolve issues such as consignment or price discrepancies with as little disruption as possible to the… Show more Customer service professional with industry experience in biomedical and food ingredient industries, processing consignment and direct purchase orders, returns, credits, corrections, complaints, and samples.Effective communicator who works closely with customers, sales force, Contracting, Accounts Receivable, and Shipping to get product to customer quickly and to identify and resolve issues such as consignment or price discrepancies with as little disruption as possible to the customer.Created Customer Service training program/reference materials and trained 13 new hires in order processing, company policies, product lines, and best practices.Conducted research in support of collections efforts.Enforced compliance with company policies and FDA regulations. Show less

Plainsboro, Nj

Entered flavor sales orders/plant trials for Fortune 500 companies & others, some with Floor Stock Agreements.Responded to customer requests for information or order changes in a timely manner and provided order confirmations, packing lists, Safety Data Sheets, and Certificates of Analysis to customers.Monitored production and shipping dates to ensure customers were kept apprised of changes.Kept management and Account Managers updated on significant issues affecting… Show more Entered flavor sales orders/plant trials for Fortune 500 companies & others, some with Floor Stock Agreements.Responded to customer requests for information or order changes in a timely manner and provided order confirmations, packing lists, Safety Data Sheets, and Certificates of Analysis to customers.Monitored production and shipping dates to ensure customers were kept apprised of changes.Kept management and Account Managers updated on significant issues affecting their accounts.Partnered with customers, Sales, Planning, Production, carriers, and others to resolve problems quickly, to re-prioritize orders, and to expedite shipping on a case-by-case basis.Used creative approaches to resolve issues arising from back-orders or customer needs that fell short.Assisted in company transition to SAP, updating and correcting information carried over from legacy system.Entered and followed-up on Non-Conformances to determine responsibility for errors/damages and to put in place steps to prevent future recurrence.Entered and processed debits and credits, and interacted with Finance Department to clear credit blocks.Entered customer forecasts and modified forecasts based knowledge of ordering trends and pending projects. Show less

Bridgewater, Nj

Ensured proper running of Plumbing and Tool Rental Departments, resolving all customer concerns.Managed seven sales associates, writing and delivering performance reviews, and determining monthly awards.Trained associates to provide exceptional customer service, maintain aisles, & ensure customer/employee safety.Ordered department merchandise based on analysis of long-term and short-term sales trends.Acted regularly as Department Supervisor on Duty, responsible… Show more Ensured proper running of Plumbing and Tool Rental Departments, resolving all customer concerns.Managed seven sales associates, writing and delivering performance reviews, and determining monthly awards.Trained associates to provide exceptional customer service, maintain aisles, & ensure customer/employee safety.Ordered department merchandise based on analysis of long-term and short-term sales trends.Acted regularly as Department Supervisor on Duty, responsible for operation/opening/closing of all departments.Participated in weekly Management Staff Meetings, taking follow-up actions to address identified needs.Captain of store In-Focus Team, monitoring and taking steps to minimize safety hazards and inventory losses. Show less

Bridgewater And Watchung, Nj

Assisted customers in person and over the phone with ordering special order merchandise and installations.Created purchase orders for in-stock and special order goods and installations.Generated invoices and pulled merchandise to fill purchase orders.Partnered with sales associates, expediters, managers, vendors, installers, and shippers to ensure prompt, seamless order processing and to resolve problems quickly relating to pricing, availability, lead-time, shipping… Show more Assisted customers in person and over the phone with ordering special order merchandise and installations.Created purchase orders for in-stock and special order goods and installations.Generated invoices and pulled merchandise to fill purchase orders.Partnered with sales associates, expediters, managers, vendors, installers, and shippers to ensure prompt, seamless order processing and to resolve problems quickly relating to pricing, availability, lead-time, shipping, Return Goods Authorizations, Charge-Backs, and warranty repair/replacement.Converted measurements into quotes for flooring and door installations as expediterAlso acted as store cashier, assisted sales associates, and participated in inventory preparation.Worked with dissatisfied customers to make their shopping experience more positive.Processed returns, including the physical return of merchandise, changes to purchase orders, and refunds.Identified customers who failed to pay their bills; partnered with collection agency to collect payment.Printed daily, weekly, & monthly reports, researching all line items to ensure processes were properly followedTrained new Special Services Associates. Show less