Nancy Garbla Email & Phone Number

Alexandria, Va

In my role at Servicesource Inc., I am responsible for overseeing project planning, coordinating resources, and ensuring compliance with State and Federal guidelines, including Medicaid and CARF. I supervise and train team members to ensure projects meet regulatory standards and operational goals, while also streamlining processes to enhance productivity.✅ Lead a team of project coordinators and specialists in achieving project milestones, implementing Agile frameworks, and enhancing efficiency by 15%.✅ Oversee project planning, scheduling, and resource allocation to ensure timely completion within budget, including managing project tasks in Asana and Jira.✅ Conduct data-driven assessments and streamline operational workflows, resulting in a 25% decrease in project delays and enhanced team productivity.✅ Collaborate with cross-functional teams and senior stakeholders to drive compliance with state and federal regulations, achieving a 20% improvement in regulatory adherence.

Springfield, Va

At Servicesource Inc., I was responsible for troubleshooting IT-related hardware and managing DNS protocols, as well as training and guiding staff to maintain efficient network systems. ✅ Enhanced system reliability through improved network protocols, resulting in a 20% reduction in downtime and increased operational stability.✅ Developed and implemented protocols for DNS management, significantly boosting network performance and user satisfaction.✅ Coordinated data collection and analysis processes to inform strategic decisions, contributing to the success of project milestones and compliance targets.

Rockville, Maryland, United States

In this position, I was responsible for creating comprehensive care plans, coordinating with healthcare providers, and ensuring client confidentiality. ✅ Developed comprehensive care plans for clients, ensuring a 20% increase in client satisfaction and improved access to essential services.✅ Implemented case management protocols, optimizing workflows and enhancing compliance tracking to support federal and state guidelines.✅ Collaborated with healthcare providers to deliver holistic support, facilitating client-centric service improvements.

Alexandria, Virginia, United States

During my internship at NOVA Hospital, I supported the healthcare administration team by managing databases, answering calls, and organizing patient documentation.✅ Answered phone calls promptly, following Service Level Agreements, with a goal of under 10 seconds per call.✅ Assisted in database management, ensuring accurate and organized patient data and filing documents for easy access.✅ Helped draft correspondence and coordinated administrative tasks, optimizing communication and database management.

Washington, District Of Columbia, United States

At Providence Hospital, I gained hands-on experience in patient data management and administrative support. ✅ Organized disclosure documents, inputted customer data, and scanned various types of client documents such as invoices, contributing to improved data accuracy.✅ Provided support in daily operations by managing client files, updating information, and handling telephone inquiries to ensure efficient patient communication.

Bachelor Of Arts - Ba, Health/Health Care Administration/Management

Master Of Science - Ms, Health Informatics Administration