Nancy Hamel Email and Phone Number

Excited to work for an amazing company that shares common values of my own. Core Values: Safety, Environment, Quality, Innovation, & Performance (http://www.cejn.us/About-CEJN/: ) Use SAGE, and utilize my attention to detail as well as analytical and critical thinking to enter Purchase Orders for our distributorsPrioritize work based on several factors such as customer urgency, work orders, etcDevelop and nurture good customer relationshipsContact customers to correct discrepancies, and obtain necessary informationUpdate orders to comply with customer requestsProcess credit cards, record on spreadsheet and in SAGE; and reconcile at the end of the dayEmail credit card customers with their invoice and receipt after shippingFile credit card receipts in a file for accountingAnswer phones and emails with customer questions, often of stock and order statusFile invoices, create new files for new customersMonitor future ordersEstablish and follow processes which increase efficiency by streamlining procedures Work hand in hand with other departments: accounting, warehouse, work order dept, and sales teamDo various administrative tasks as requestedUtilize Portals for some of our largest distributors to obtain orders, and to submit invoices

http://bluelotusthai.comIn charge of all financial processes. Instrumental in efficiency for this small business, whereby reducing my hours to just few hours/month • Established processes that increase efficiency, decreasing the workload by over 60%, by streamlining procedures and moving from paper toward online capabilities. • Accounts Payable & Accounts Receivable, year end financial reports, and process sales and corporation tax• Solves financial issues pertaining to students, venders and financial matters• Maintain student accounts; including updating Google docs worksheets, creating invoices, processing credit cards, and working directly with students• Follow through and provide good customer service with product orders• Create and edit documents; including student applications, student handbook, and website

Provided customers with excellent customer service by investigating to identify customers’ needs and focusing energy and resources on situations until they are resolved in a high volume, multiple-task environment• Processed customer sales purchase orders, warranty exchanges, repairs, and return requests • Quoted pricing and answered customer questions via telephone and email • Build and maintain strong business relationships and customer loyalty through prompt follow up and accurate service• Worked cross functionally with other internal departments (credit, logistics, technical service, repair, and Industrial Automation) to facilitate accurate order processing and to resolve customer issues• Provide support to other team members, and work together to resolve issues• Surveyed customers to extend customer service with follow up and offering value added services * built machines in the data base: https://us.mitsubishielectric.com/fa/en/support/parts/partscatalog

* With 12 temporary assignments in over 2 years, I fit in easily with any company style, enjoy being a team player, and have experienced over 20 different computer programs.• Increased customer satisfaction and technical service efficiency with data entry and picture taking to build the parts catalog database• Accounts Payable duties: matched invoices with purchase orders and database, posted vouchers, recorded self-assessed sales tax, weekly check run; and worked with purchasers, warehouse and venders to solve issues • Matched applications, courtesy calls, checked for duplicates, order medical questionnaires, and mail matching • Followed through with orders, acknowledgements, & order issues, via phone and email with salesmen and venders • Reduced aging past dues by 75% and posted Accounts Receivable receipts• Researched and analyzed Accounts Receivable issues using computer programs, paper files; and working with the sales, accounting and quality control departments, to communicate with customers and write credits• Phones, reception, scanning, filing, mailings, and various duties as assigned by HR, Sales, and Accounting depa

* all bookkeeping and office duties* customer service - phones, quotes and purchasing