Nancy Ocken Email & Phone Number

United States

• Developed and maintained deep customer relationships by understanding business objectives and ensuring customers receive maximum value from their investment.• Acted as the primary point of contact for customers, building trusting relationships, driving brand loyalty, and focusing on overall satisfaction across all symplr solutions.• Identified revenue retention opportunities and successfully expanded customer base, contributing to company growth.

Omaha, Ne

• Developed technology strategies and plans to align with Right at Home's business strategy.• Conducted rigorous analyses to create strategic multi-year road maps for maximizing business value.• Collaborated with business teams to implement innovative approaches for delivering value.

Greater Omaha Area

• Identified and cultivated national referral network partners to support Right at Home franchisees.• Developed the Owner Profile credentialing application using Smartsheet for Right at Home.• Collaborated with cross-functional teams to enhance the success of franchisees.• Implemented strategies to drive growth and increase brand recognition for Right at Home.

Greater Omaha Area

• Provided end user support for franchisees and their staff members on systems, sales, HR, and operations applications.• Offered solutions and advice on QuickBooks, ClearCare, and ZeeWise applications.• Ensured smooth operations and efficiency for Right at Home franchisees.

Omaha, Nebraska

• Managed corporate clients and their transferee’s relocation benefits at NEI Global Relocation.• Coordinated and trained assistant account executives to ensure smooth operations.• Developed strong communication and problem-solving skills in a fast-paced environment.

Greater Omaha Area

• Managed operations applications, staff development, training, marketing, sales, HR, and customer service at FirstLight HomeCare of Omaha.• Oversaw payroll, accounts payable/receivable, and bookkeeping, leading to efficient financial management.• Successfully grew and sold the business, showcasing strong leadership and business acumen.

Ba, Broadcast Journalism, Psychology

Mat, Teaching, Endorsements: Middle & High School, Language Arts, Social Sciences