Nancy Ocken Email & Phone Number

United States

• Developed and maintained deep customer relationships by understanding business objectives and ensuring customers receive maximum value from their investment.
• Acted as the primary point of contact for customers, building trusting relationships, driving brand loyalty, and focusing on overall satisfaction across all symplr solutions.
• Identified revenue retention opportunities and successfully expanded customer base, contributing to company growth.

Omaha, NE

• Developed technology strategies and plans to align with Right at Home's business strategy.
• Conducted rigorous analyses to create strategic multi-year road maps for maximizing business value.
• Collaborated with business teams to implement innovative approaches for delivering value.

Greater Omaha Area

• Identified and cultivated national referral network partners to support Right at Home franchisees.
• Developed the Owner Profile credentialing application using Smartsheet for Right at Home.
• Collaborated with cross-functional teams to enhance the success of franchisees.
• Implemented strategies to drive growth and increase brand recognition for Right at Home.

Greater Omaha Area

• Provided end user support for franchisees and their staff members on systems, sales, HR, and operations applications.
• Offered solutions and advice on QuickBooks, ClearCare, and ZeeWise applications.
• Ensured smooth operations and efficiency for Right at Home franchisees.

Omaha, Nebraska

• Managed corporate clients and their transferee’s relocation benefits at NEI Global Relocation.
• Coordinated and trained assistant account executives to ensure smooth operations.
• Developed strong communication and problem-solving skills in a fast-paced environment.

Greater Omaha Area

• Managed operations applications, staff development, training, marketing, sales, HR, and customer service at FirstLight HomeCare of Omaha.
• Oversaw payroll, accounts payable/receivable, and bookkeeping, leading to efficient financial management.
• Successfully grew and sold the business, showcasing strong leadership and business acumen.

Ba, Broadcast Journalism, Psychology

Mat, Teaching, Endorsements: Middle & High School, Language Arts, Social Sciences