Nancy Taylor Email & Phone Number

Oldsmar, Fl, Us

Raleigh-Durham, North Carolina Area

Raleigh, North Carolina

Schedules and dispatches all technicians for planned and emergency service work, including scheduled maintenance, warranty and start-up work. Develops plans to ensure that employees are meeting customer needs and contractual obligations, service agreements and completion of other service work. Handles technician and customer inquiries and routes questions and problems of a technical nature appropriately. Coordinates warranty administration process. Expedites all parts orders for technicians and end-user customers. Coordinates equipment delivery and maintains tracking system. Communicates effectively with customers regarding scheduling, progress and follow-up. Handles accounts receivable and follows up on all accounts to ensure payment is received.

Define target markets, cold call and make presentations to agency Directors & Managers about phone products and services.Assist in market intelligence through awareness, engagement and attention to detail. Follow FCC rules and regulations to enroll and qualify eligible consumers to receive Government/Lifeline wireless services. Cold calling of prospective community outreach organizations to build relationships and secure on-going sales and generate residual opportunities.

Responsible for all account management, including: sales, marketing, merchandising and training. Obtained monthly sales goals and quota. Created programs and activities to grow mindshare and increase awareness with Channel Partner accounts. Aired on QVC to increase sales and market share.

Responsible for six Home Depot store locations paint sales, service, and inventory management. Conduct weekly store visits to provide merchandising, training and mobile ordering of Glidden and Ralph Lauren brand paint. Perform paint clinics for consumers and sales associates.

Provide marketing and training support to direct wireless accounts including AT&T Wireless, Cingular, Sprint PCS, T-Mobile and Verizon. Compile competitive marketing analysis reports. Conduct monthly quarterly market reviews for each carrier. Develop and maintain relationships with store managers and sales associates. Conduct in store trainings to sales associates and managers. Support grand openings, demo days, training events and road shows for all vendors.

Provided sales support to national and regional accounts through regularly scheduled store visits, including Tweeter, Best Buy, PC Richard and Son, J&R, 6th Avenue and Almo distributors. Conducted hands-on product training with sales associates and sales managers. Created contests and promotions to increase sell thru and motivate sales associates. Conducted event selling, participated in trade shows and supported retail events. Built relationships with regional managers, store managers and sales associates.

Presented to both internal and external sales executives.Delivered presentations to diverse audiences. Represented Sony to the media and general public evangelizing the entire digital imaging product line. Conducted needs assessment. Responsible for the set up, support and training at trade shows, sales conventions, and media events and video shoots. Created, designed and customized training materials to the needs of the audience. Assisted in the creation of training guides and pocket guides for sales associates and marketing.5/01 Won the Training Award at the National Sales Convention