Nancy Thao Email & Phone Number

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin, United States

· Responds effectively to questions and concerns expressed by patients and other staff. Accepts responsibility for creating a positive work environment · Perform training on new and existing employees as well as updating training material · Prepares quality audits and productivity reports for the department · Providing account resolution on high dollar.

Greater Milwaukee Area

• Answering 30-50 calls daily and provided quality customer service to support patient family experience
• Performs outbound calls to resolve outstanding self-pay balances in a professional manner
• Process financial assistance applications
• Assisting with training new hires and updating training materials/documents
• Researching and resolving credit balances and undistributed payments

Greater Milwaukee Area

• Answered 30-50 calls daily and provided superior customer service to customers
• Provided technical support, advice, and assistance to clients over the phone
• Worked within Oracle to fulfill the needs of plan administrators, payroll vendors, and financial advisers
• Build file mappings to read file uploads and used SQLs where needed

• Answered and directed phone calls to specific attorneys in an orderly manner
• Made local deliveries downtown Milwaukee
• Scheduled and set up conference rooms for depositions, mediations, & closings
• Received and distributed mail to secretaries
• Clerical work-organized and sorted documents, binders, and invoices

School Of Architecture And Urban Planning-Milwaukee

• Assisted students with photographing models, drawings, furniture
• Assisted teachers, students and administrators for the purpose of identifying resource materials for use in classroom and/or class assignment
• Photocopied and faxed documents
• Operate a variety of media equipment, computer equipment and systems (computers, printers, cameras, lights, scanners, black rooms, etc.) for the purpose of providing media services to students and staff.
• Worked with pdf files such as Foxit Reader and Adobe Acrobat X Pro

Greater Milwaukee Area

• Answered 30-50 calls on a daily basis for admissions inquiries
• Assist with general office support: answer phones and perform reception duties; prepare documents; screen and distribute mail as needed

Communicated with customers in a fast and friendly manner · Quickly and accurately processed meal orders while developing rapport with customers· Operated computer/cash register and enthusiastically accepted payments from customers. · Resolved customer needs using professionalism and sensitivity · Flexible with working multiple positions such as taking.