Nand Patel Email & Phone Number

With a robust background in security and technical support, I currently serve as a Technical Support Specialist at GAOTek Inc., where I manage IT infrastructure services, ensuring 99% system uptime and optimizing user access. My experience includes administering Active Directory and implementing Single Sign-On (SSO) solutions, which have significantly reduced login issues and enhanced security compliance. Additionally, I have a proven track record in troubleshooting and resolving application issues, improving customer satisfaction and reducing ticket resolution times by 40%.I hold a Diploma in Computer Systems Technician from Seneca Polytechnic, where I specialized in Networking & Cloud Computing, Technical Support, and Cybersecurity. My academic journey has been enriched by scholarships that reflect my dedication to excellence in technology and system administration. I am committed to continuous learning and staying updated on industry trends, particularly in cloud computing and cybersecurity.My certifications, including CompTIA A+ and "Introduction to Generative AI" and "Introduction to Responsible AI" from Google, demonstrate my commitment to professional development and readiness to tackle diverse challenges in the tech landscape. I am passionate about leveraging my skills to drive innovation and enhance operational efficiency.As I continue to grow in my career, I am eager to connect with professionals and organizations that prioritize collaboration and technological advancement. I look forward to exploring opportunities to contribute my expertise in security, technical support, and IT infrastructure to create impactful solutions.

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  Seneca College

  3.2 Cgpa