Nanda Astari Email & Phone Number

Malmö, SE

Malmo, Skåne County, Sweden

Singapore

Contributed to:- Internal and external communication process improvement using toolbox for customers and employees.- Plan and implement new flexible rewards system for contact center.

Singapore

Customer Experience, Process Improvement and Standardization:- Turn customers pain point into actionable insights.- Analyze qualitative and quantitative data (feedback, CSAT, QA, ASA, AHT, ACW) to support customer-centric change initiatives, presenting it to higher management.- Work with Quality Assurance team to set and implement service quality standard..

Singapore

- Customer Success: onboard new customer, setting up account, introduction call, encourage product usage and adoption, upsell/upgrade, closing account and/or handover- Handle client escalations. Investigate, evaluate and provide timely solutions. Be decision maker for type of compensation offered.- Handle weekly arrival reports for resorts and resolve.

Singapore

Singapore

Projects completed: HOPE Concert 2014 and Big Day Out 2014 held at Resorts World Sentosa, Singapore. I assisted in day to day operations, attending to parents and students of the Academy. We produced marketing materials for events, organized front of house and merchandise booth. I contributed to photoshoot, vendor management and I get to be involved in.

Msc, Business Administration, Management And Operations

Specialisation in Managing People, Knowledge and Change Courses: Knowledge Management, SHRM, Corporate Social Responsibility.

Bachelor’S Degree, Creative Industry Management, Upper Second Class

Diploma, Arts Management, Distinction