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Toronto, On, Ca

Toronto, Ontario, Canada

Promoted by the Chief Operations Officer to lead the Canadian division of a $720 million publicly traded global identity and background screening company. In this role, I was accountable for achieving annual targets in revenue, COGS, gross margin, operating expenses, contribution margins, new business growth, customer attrition, DSO, and employee engagement (eNPS). I proactively collaborated with global sales, operations, product, technology, marketing, and security teams to assess the unique nuances of the Canadian market, ensuring effective planning and execution.* Improved both gross and profit margins during a period of slower revenue growth due to challenging macroeconomic conditions.* Delivered a 20% reduction in operating expenses by closing two physical offices and establishing a new virtual headquarters in Toronto.* Collaborated with Police Service Agency partners to identify service delays, successfully surpassing the turnaround time target of completing 85% of criminal record checks within 30 minutes.* Oversaw the launch of a peer-run employee experience program aimed at enabling cross-border team members to drive engagement and contribute to organizational culture.

Toronto, Ontario, Canada

Recruited by the General Manager to transform the sales organization for the Canadian division of a $720m publicly traded global identity and background screening company to reverse stagnant performance. Led a team of 50 employees, with 40% based offshore in Manila, serving 10,000 customers. Over two years, leveraged a data-centric approach to redesign the operating model with a vision to triple revenue. The new model implemented a value-based selling approach, unified customer-facing teams, expanded the Manila team, reduced operating expenses, and transformed the culture.* Increased total annual revenue by $10 million, achieving a 28% growth over a two-year period.* Transformed the sales organization and culture by prioritizing strategic vision, enhancing sales structure, establishing regular meeting cadences, refining sales processes, clarifying roles, fostering accountability, and focusing on team member development.* Improved profit margin by restructuring annual incentive plans, linking related expenses to monthly revenue. * Proactively designed and implemented Partner programs, enabling Canada to achieve impressive results by surpassing all but one global sales team in monthly Partner revenue generation.* Enabled the team to work remotely during the COVID-19 pandemic, successfully navigating prolonged periods of uncertainty and ambiguity.

Toronto, Canada Area

Handpicked by the President to drive new revenue and retention goals with ten complex and underserved global customers. Developed strategic plans through in-depth customer research and collaborated with internal teams to facilitate meaningful discovery conversations that identified unmet or undiagnosed customer needs. Successfully sold enterprise-wide data and technology solutions to senior decision-makers across five cross-functional teams – finance, procurement, marketing, sales, and IT. * Uncovered and negotiated a six-figure, multi-year master data solution at CGI Inc, establishing a single source of truth for customer data and integrating real-time content via API into the MS Dynamics platform for 50,000 users.* Uncovered and negotiated a six-figure, multi-year third-party risk solution at Teck Resources Inc., implementing a global enterprise software platform to standardize the detection and prioritization of counterparty risk.* Uncovered and negotiated a six-figure, multi-year finance risk solution at Canadian Tire Corp, implementing an enterprise platform to gain credit risk insights for adjudicating credit requests and prioritizing debt collection.* Guided internal cross-functional teams to deliver customized solutions to address complex customer challenges * Partnered with the Legal team to proactively manage contracts and enforce specific content license terms.* Documented and regularly updated pipeline and forecast information for upward reporting via Salesforce.

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

Greater Los Angeles Area

Sold Payroll, Tax Preparation and Human Resource Services to small and medium-sized companies. Developed and nurtured referring relationships with over 60 CPAs and 12 Banks. Responsible for training and mentoring Associate Sales Representatives. Consulted and negotiated pricing with CEOs, CFOs, Presidents and Business Owners. Performed mtd/ytd audits on all new client payroll records to ensure IRS (Federal) and EDD (State) tax compliance.

Bachelor Of Business Administration, Honours

Activities and Societies: Turret Student Manager, University Business Games

Neuroscience Of Leadership Program

Executive Sales Management Program, Creating A High-Performance Sales Organization

Madrid Chamber Of Commerce Certificates (Superior And Basic)