Narinder Kaur Email & Phone Number

New Westminster, Bc, Ca

Canada

British Columbia, Canada

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.• Strategizing and monitoring the daily activities of customer service operations.• Assisting customer service staff with duties where required.• Managing cashier coverage and customer flow to ensure proficient customer service.• Monitoring and authenticating returns, exchanges, and voids through WMS. • Investigating and solving customer service complaints.• Assisting with the development and implementation of service policies, and explaining these to staff and customers.• Maintaining documentation pertaining to customer service department activities.• Maintaining records and data.

Ontario, Canada

• Maximizing sales through creative display of merchandise as per events with reference to the fashion look book provided by the company as well as optimizing product mix.• Recommend, select, and locate merchandise for shoppers, engaging politely to establish product needs and wants.• Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.• Understanding of current inventory, merchandising and in-store placement to inform sales strategy.• Handling damaged products i.e., filing them as claims and returns.• Trained new staff members regarding work responsibilities, culture, and processes in my department.• Awarded Star Employee of the month for my dedication to my department.

Kitchener, Ontario, Canada

Dubai, United Arab Emirates

• Responsible for the sales and marketing withing U.A.E and the African Market. • Build business opportunities by reviewing past and forecasting future sales, planning merchandise strategy, and providing recommendations to various small retailers. • Tracked production and shipping timelines to maintain inventory levels. • Developed and maintained strong relationships with Sales, Marketing, Order Management and Product Category Managers. Work with manager to develop seasonal sales, receipt budgets and flow by month. • Promoting and allocating the right products at the right time to the right store. • Collaborating with merchandising, marketing, and distribution teams to resolve and evaluate issues.

West Bengal, India

CLIENTS WORKED WITH: Interbrand, Assima, Askent, Braun Buffel, Danier USA, Asmara, El Corte Ingles, John Lewis, Samsonite (Poland), Valentini• • Ascertained client’s/Customer’s requirements & selling the merchandiser, specifications and communicating style & guidelines to members to deliver consistent quality works.• Promoted merchandise, negotiating prices and communication with other departments.• Planned product ranges by researching market trends and analyzing sale trends and stock plans in conjunction with buyers.• Maintained a comprehensive library of appropriate data.• Forecast profits and optimize the sales volume for every customer.• Planned budgets and presenting sales forecasts and figures for new ranges.• Maintained awareness of competitors' performance by visiting stores and sharing findings and recommendations. • Achieving on-time results through a well-constructed time and action plan. • Identified production and supply difficulties and dealing with any problems or delays as they arise.

Pune Area, India

• Developed ideas and produce design by hand or using computers• Worked on emerging fashion trends and general trends related to fabrics, colors, and shapes.• Designed bags and leather accessories and recommended new styles.• Created tech packs and flat sketches using Corel Draw and Photoshop.• Cooperated with local factories daily and coordinated sampling and production.• Conducted trend/fabric research and created inspiration/design/fabric boards.• Prepared technical sketches, generated line sheets and updated price calculation list.• Created mock-ups and embellishment layout.• Participated in sampling and managed corrections and alterations

Kolkata Area, India

•Industries at the Kolkata Leather Complex (2009).•BASF Tanneries at Bantala, Kolkata (2009)•Visit at the SRIMANI SILPAYAN TANNERY , Kolkata (2009) •Visit to LEXPO ,leather fair,Kolkata( 2009,2010)•Held an exhibition stall for Adesso Pelle Pvt. Ltd. At Expo-Riva Schuh India.(june2011)•Held an exhibition stall at Sakal Shopping Festival,Pune (Twice)(March ,August, 2012)•Held an exhibition stall at IIFEX,Pune(June 2012)•Held exhibition stalls at Bangalore by Iads and events ,Hindu show(July 2012)•Held exhibition stall at Bangalore ,The Times Events (August 2012)

Kolkata Area, India

•Cluster Development Program: This 15 days program was undertaken in the field of leather batik at Shantiniketan, West Bengal. The project incorporated working with the local artisans of the area on a theme, thereafter developing a range of goods and accessories.•The Integrated Term Projects (ITP) undertaken in each semester at NIFT, which incorporated thematic approach, design developments, doodling and hence development of the product or an ensemble.•Design project undertaken in the fifth semester at NIFT.•Research analysis on the World Global leather Industry and Indian Leather Industry.

Imt Manesar

Bachelor Of Fashion Design, Leather Designs, Final Gpa 9

Fundamental in designing, Fashion Illustration and Design, History of Designing, Styling and Fashion Photography, Patternmaking.

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Postgraduate Degree, International Business

Education record