Narissa Chan Email & Phone Number

Brisbane City, Queensland, Australia

Australia

• Managing business relationships with OMB clients, franchisees, and C-suite executives
• Solely responsible for auditing and analysing existing campaigns across client accounts and successfully pitching new campaigns that deliver value for my clients and the agency
• Managing a team of 14 across agency departments to ensure on-time delivery of projects (Maps Local/GMB, SEO, Ad Words, Web Development, Meta Marketing)

Australia

• Business inception, product/financial viability testing, and business/risk management
• Design and testing of product prototypes within the specialty retailer sector
• Briefing a team of designers to accurately deliver graphics pack, assets, web design and more
• Managing a team of nine across departments, as well as liaising directly with suppliers
• Shopify web build and e-commerce management, including the upload of products

Brisbane City, Queensland, Australia

• Skilled in rapport and relationship building with both clients and stakeholders
• Successfully maximising revenue opportunities for my book of 30+ accounts, trusted by clients to have autonomous decision-making over; strategy, creative, budget, distribution, placement, etc.
• Solely responsible for planning and executing custom omni-channel campaigns to achieve set goals and drive revenue growth for both my clients and the agency
• Handling sensitive information compliantly (personal and business)
• Managing a team of seven across agency departments to ensure on-time delivery of projects
• Onboarding new clients and staff members, developing and delivering training

Brisbane, Australia

• Created brand relevant content and long form marketing collateral - such as blogs targeted at buyer personas (WordPress), to support SEO strategy, also assisted in designing assets i.e. product posters, brochures.
• Managed social media marketing - scheduling content releases (Hootsuite) and EDM’s (Mail Chimp)
• Assisted in creating marketing campaigns for public and private events e.g. Valentines Day, Cinco De Mayo, etc.
• Counselled brand manager in market based expansion strategies - targeting students and backpackers

University Of Queensland, St Lucia

• Delivering customer service to students, staff, faculties and B2B/B2C clients
• Working independently and unsupervised
• Liaising with course co-ordinators and faculties to organise content for students
• Managing admin and clerical duties - banking, rostering, managing inventory, data entry, managing phone and email correspondences
• Training 3 rounds of new employees (approx. 20 people total)
• Competent in operating and troubleshooting commercial printers and binders

Brisbane, Australia

• Leading a 7-person team, elected as team and communications leader
• Liaised with management team to establish goals and objectives, pitching creative concepts - standardising service and managing quality
• Managing creation, production and delivery of training collateral (video format) for HR - internal useReceived a letter of recommendation for my efforts on the project

Brisbane, Australia

• Designing graphical assets and illustrations for marketing collateral - Redesigned logo (Procreate) and menu - Designed promotional brochures and in-store flyers
• Introduced product bundling and price-based promotions
• Introducing partnership with delivery services such as UberEats, deliveroo, foodora, etc.
• Managing admin and clerical duties - banking, rostering, managing company phone and internet plans

Brisbane, Australia

• Delivering first point of contact customer service - tailoring & selling product bundles, dispute & conflict resolution, liaising across departments
• Compliantly handling sensitive customer and company information
• Working with targets - consistently meeting KPI’s and achieving high NPS

Bachelor'S Degree, Marketing

Major: Marketing

Bachelor'S Degree, International Hotel Tourism & Events Management

Major: Hotel Management

Bachelor'S Degree, Business Management (Marketing) And Hotel Management

Semester exchange | UQ Global Experiences Program. Recipient of the Endeavour Australia Cheung Kong Award & Grant, as part of the Cheung.