Nasim Hatami Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

The primary point of contact with internal and external customers for support, questions, reported problems, handling queries and their needs.Diagnose and troubleshoot all customer issues in a timely manner and according to their expectations (Hardware & Software).Supervising product team on customer inquiries and quality tests for production and returned products (prepare, test and Inspect new and returned products before delivery).Prepare and deliver Training sessions of existing and new products with technical specifications for Sales, Marketing, Existing and new accounts. (in-person and web or phone meetings)Provide consultations on choosing the best type and model of the system based on the specifications and needs for small and large projects.Database managing using HeidiSQL (SQL and MySQL Servers). Manage small and large projects from receiving the order to preparing for installation.Prepare reports: summarized repair diagnoses, product technical issue and incident reports with CAPA. Visit costumers for on-site assistance and provide technical solutions.Estimate the total required equipment according to the mapping results for pharmaceutical and other temperature-sensitive product warehouses and distributors.Ensured that each customer inquiry was responded to accurately and in a timely fashion.Maintained regular contact with customers to build strong customer relationships, that inspire confidence and trust.Generating reports and querying data to analyze malfunctioning and data gaps. Analyze, debug and retrieve data from raw data files.Repairing, assembling and soldering PCBs to component level.Performing Calibration of most types of sensors occasionally (DS18B20, SHT11 Senserion, RTD). Prepare customized servers for installation.

Montreal, Canada Area

•Estimate the total required monitoring equipment according to the mapping results for pharmaceutical and other temperature sensitive product warehouses and distributers.•Provide consultations on choosing the best type and model of monitoring system based on the specifications of the requested location.•Collaborated with a team of Engineers in developing and troubleshooting electronic devices at hardware and software level using Arduino and Altium Designer.•Supervising Laboratory technicians on quality test and production of new devices. •Perform quality test on PCB boards.•Assembling and soldering PCBs.•Modify PCBs according to the clients need (mainly 1-Wire detection).•Performing Calibration of most type of sensors occasionally (DS18B20, SHT11 Senserion, RTD, M40P85). •Prepare server for installation.•Data base management using HeidiSQL. (DBA)•Analyz, debug and retrieve data from .dbg file.•Analyz incidents, write Incident reports and provide CAPA. •Maintained regular contact with customers to build strong customer relationships, that inspires confidence and trust.•Ensured that each customer inquiry was responded to accurately and in a timely fashion.•Developed technical solutions, demonstrated to customer.

Tehran Province, Iran

Member of circuit design and troubleshooting team.Collaborated with a team of 25 Engineers in troubleshooting ATM electronic devices.Gained extensive knowledge of ATM machines.

Tehran Province, Iran

Prepare the report of client complaints to the manager.Managing the priority of the reported problems.

Tehran Province, Iran

Monitor & analyze the Network Statistics on daily basis.Achieve & maintain the Radio Network Performance as per the contracted KPIs.Responsible for testing the radio performance for the newly integrated sites.

Karaj, Iran

Demonstrate the laboratory equipment. Contribute students with lab experiments.Marking the lab reports.

Master Of Engineering (Meng), Electrical And Electronics Engineering

Bachelor Of Science (Bs), Electrical And Electronics Engineering