Natalie Morrison Email and Phone Number

Product Owner

• Designed & developed critical business functionality based on business priority to generate revenue while following SDLC SAFe Agile and test-driven development• Developed features for web-based applications using Java Object Oriented Programming, Angular, and Typescript, XSLT/XML, and ICEfaces• Groomed stories, encoded, tested, debugged, and documented new business features• Maintained and improved existing code base using Agile and CI/CD • Performed incident review, provided feedback and analysis for production issues• Resolved code defects using Java, Angular, and XSLT/XML and performed root cause analysis on lower test environments• Used source code repository GitLab to check-in and check-out projects to meet CI/CD practices• Provided on-call support and used App Dynamics and Splunk to monitor server health• Coordinated with internal and external teams to meet business needs

Encode, test, debug, and document associated software/programs. Review, analyze, troubleshoot, and modify core and customized software. Respond to escalated customer inquiries/requests for technical/operational support. Resolve escalated technical matters to meet customer service level agreements. Perform root cause analysis/fixes or corrective action of defects for more complex issues. Follow documented Software Development Life-Cycle standards. Escalate higher level or complex issues to senior levels as required. This position is full-time and may require after hours or on-call support including, but not limited weekends and evenings.

● Managed customer requests while meeting corporate requirements● Practiced efficiency and effectiveness by delivering an average of 4 orders an hour● Practiced business ownership mindset through financial handling● Maintained customer relations by resolving customer concerns● Developed and maintained teamwork from managing workload coordination and distribution● Utilized clear communication skills and teamwork when performing duties during high volume periods

● Managed customer requests while meeting corporate requirements● Practiced efficiency and effectiveness by delivering an average of 4 orders an hour● Practiced business ownership mindset through financial handling● Maintained customer relations by resolving customer concerns● Developed and maintained teamwork from managing workload coordination and distribution● Utilized clear communication skills and teamwork when performing duties during high volume periods

● Managed customer requests while meeting corporate requirements● Practiced efficiency and effectiveness by delivering an average of 4 orders an hour● Practiced business ownership mindset through financial handling● Maintained customer relations by resolving customer concerns● Developed and maintained teamwork from managing workload coordination and distribution● Utilized clear communication skills and teamwork when performing duties during high volume periods

• Practiced manager mentality by opening and closing store and practiced manager mindset by delegating duties to fellow employees• Practiced managerial task of inventory• Exemplified trustworthiness by handling an average cash revenue of $1,200 during shift• Properly observed food safety guidelines when prepping food items• Managed customer orders while meeting corporate requirements• Received payment from customers and distributed changeMaintained customer relations by resolving customer concerns