My position consists of customer services, sales, and technical support. Responsible for my own territory consisting of 13 states in the US. Take inbound and make outbound calls. Provide technical support to customers for their paging systems. Process paging systems repair paperwork. Mail replacement supplies to customers. Process replacement orders via email, fax, and phone. Resolve customer complaints and issues. Prepare sales quotes for National Sales Representatives. Up-sell extended warranties to customers. Write training manual for the Oder Process, Quoting Process and Sales Training. Process weekly Safety Net Reports. Process monthly Closed Ratio Reports. Schedule sale meetings via Microsoft Outlook.

Greet customers and maintain a great salon atmosphere environment. Maintain customer records and files. Follow up with clients with email blast and mailings. Order supplies twice a month. Calculate payroll and commission retail sales for each stylist. Interview potential stylist and make-up artist for employment. Coordinate monthly staff meetings for evaluation and progress. Coordinate client appreciation days, fundraisers, and charity events. Customer education to clients on how to maintain clients look between visits. Strong Communication skills with client consultation. Manage 6 stylist and prepared monthly schedules. Assign salon duties for cleaning. Excellent knowledge of hair coloring and corrective color. Proficient in roller round brushing and air forming. Adapts to new hairstyles and techniques. Accurate in keeping customer records. Excellent communication and extraordinary customer service. Always up-selling and rebooking clients.

Communicate with customers, employees and other individuals to answer questions disseminate or explain information, take orders and address complaints. Answer Telephones, direct calls and take messages. Handle customer complaints and proper follow up for customer resolution. Compile, copy, sort, and file records of office activities, business transactions and other activities. Complete and mail bills, contracts, policies invoices or checks to customers. Operate office machines, such as photocopiers and scanner, facsimile machines, voice mail systems and personal computers. Compute, record and proofread data and other information, such as records or reports. Maintain and update filing, inventory, mailing database systems, either manually or using a computer. Review files, records and other documents to obtain information to respond to requests.

Take inbound and make outbound calls to customers. Make adjustments to customer accounts and process payments. Maintain company files and office equipment. Mail correspondence. Maintain company time sheets. Provide support to Level 1 technical support agents with information and advice on customer voice service issues for proper resolution and escalation. Direct assistance with sprint.com. Online accounts, mobile applications and downloads, as well as educating consumers. Work on network tickets for proper resolution to assign them to correct network group for resolution. Work on provisioning errors pertaining to specific switches and devices. Assist other technicians with questions and proper resolution of customers' issues and procedures and current issues.