Natalie Smith Email & Phone Number

New York

Greater New York City Area

New York, NY

New York, New York

• Provide customer support across Platinum ($750K+) tier clients including Metavision (Nestle), MEC Interaction NY, and Mediacom NY
• Meet with media agencies on a weekly basis to discuss campaign status and product functionality, as well as to maintain high-quality relationships
• Strategize with media agencies to determine the best approach for upcoming campaigns
• Collaborate with internal product teams to provide feedback on how to further improve new and existing Sizmek products

New York, NY

• Provided day-to-day customer support for Gold ($500K+) and Platinum tier clients
• Served as the liaison between media agencies and Sizmek technical support, creative management, and product management teams
• Trained clients on the Sizmek platform and various products such as Analytics, Conversion tags, and Attribution
• Consulted with Sales Managers to up-sell media agencies on a variety of products
• Trained new Client Services Coordinators on how to successfully use the Sizmek platform and additional Sizmek products

New York, NY

• Worked alongside media agencies and advertisers on a daily basis to ensure all campaign launches ran smoothly
• Main point of contact for Silver tier clients
• Assisted Client Service Managers and Senior Managers with time sensitive client requests

Greater New York City Area

• Provided administrative support to the EVP Global Sales & Ops, SVP Corporate & Business Development, SVP Regional Operations, and GM of Sizmek Vantage/VP of Latin America
• Maintained the calendars of several Executives including scheduling daily meetings and coordinating upcoming travel
• Successfully organized a conference in Miami for the Latin America Sales Team
• Facilitated quarterly business review with direct reports of the EVP Global Sales & Ops
• Aided Executives with various projects including budgeting and forecasting
• Coordinated NY office relocation including seating plan and logistics

• Utilized complex processes to code marketing research data
• Inputted and analyzed innovative communication research to obtain concise findings
• Design surveys intended to gather appropriate and valuable data

• Dealt with over 100 inbound calls per day to deal with customer concerns
• Made 50 outbound calls each day to verify daily orders
• Assisted the CEO in effectively solving various issues throughout the company
• Verified payment accuracy by inputting necessary information into company database
• Built and developed relationships with over 30 accounts such as Walmart, K-Mart and Bass Pro

East Lansing

• Aided five children with individual and specific speech difficulties twice a week
• Provided helpful strategies to complete homework and form proper study habits
• Developed weekly strategic lesson plans designed for the student’s speech disability

East Lansing

• Organized and executed five major events for over 100 members at various locations throughout Michigan
• Collaborated with other members of the Greek Community to plan weekly activities
• Drafted risk management guides for the Executive Office

Education record

Bachelor'S Degree, Communication Arts & Science

Activities and Societies: National Student Speech Language Hearing Association