Customer Success Product Management Group- Customer Success Score- Customer Expertise Offers

Director-level IC, embedded within Highspot's Services team, driving offerings and methods throughout the customer journey.----------------------------------------Product Manager: Service Offerings + MethodsFocus Area: Customer Services, Success + Education * Driving improved margins and path to profitability by developing scalable services, tooling and operational rigor* Driving customer outcomes and value realization through solution health + product adoption scoring, mutual success plans and business reviews* Delivering scaled digital education and success solutions (deployment methodology, insight emails, self-service learning paths, short-form video gallery, knowledge base, best practices sample + template library, prescriptive solutioning)* Featured Services & Offerings: Customer Health Score, Solution Health Reviews, Success Plans, Business Reviews, Domain Audits, Domain Relaunches/Redesigns, Highspot University Technical Account Manager: Key Accounts

* Product Manager: Enablement Success Center- Solution Health Reviews- Success Plans - Business Reviews- Product Adoption* Customer SME, Data & Analytics* Implementation & ongoing operations and success for key strategic accounts.

Author-it Software Corporation is a world leader in cloud-based component authoring solutions for collaborative content development and multi-channel publishing. Docuvera™ is our transformative solution for creating Life Science documentation that dramatically increases compliance and lowers costs by 50%. - Overall program management for technical authoring web-app (Docuvera) serving enterprise life sciences. - Developed and managed roadmap from concept to v1 release- Acting Product Owner for key strategic features.

Clarity Health is a software-as-a-service solution provider that delivers insurance authorization and referral management services to health systems and independent providers- Product manager for healthcare web-app serving medical practices. - Developed and drove product roadmap based on customer feedback and company strategy. - TPM for integrations with 8 technology partners (HL7, APIs, OCR, HIPAA-compliant)

Merge eClinical develops smart software that streamlines the clinical research process. eClinicalOS™ (eCOS) is a single, scalable cloud-based platform that lets clinical research professionals design, launch and manage trials with control, convenience and confidence. Eight of the top ten CROs and eight of the top ten pharmaceutical companies in the world use eCOS, and at least one new study using eCOS is deployed every day.- Professional Services Consultant for life sciences clinical trial web apps.- Owned implementation and best practices consulting for 50+ customers.

StudyManager is a privately held company focused exclusively on developing CTMS & EDC solutions for the clinical trial industry. Evolve, StudyManager's set of study management tools for Sponsors and CROs, has been successfully implemented by pharmaceutical, medical device, and biotech organizations, contract research organizations (CROs), and academic medical centers.

Archus Orthopedics is a medical device developer of a reconstructive implant to treat degenerative diseases of the lumbar spine. Archus Orthopedics is focused on the development of implants to treat a variety of spine disorders that result from degenerative changes in the facet joints.

The Center for Infectious Disease Research (formerly Seattle Biomedical Research Institute) conducts research aimed at generating new drugs, diagnostics, and treatments for global infectious diseases. Diseases under study include tuberculosis, malaria, HIV-AIDS, and neglected diseases.

Steadman Philippon Research Institute (SPRI - Previously known as Steadman-Hawkins Sports Medicine Foundation) is recognized worldwide for its orthopaedic research into the causes, prevention and treatment of orthopaedic disorders. Committed to solving the orthopaedic problems that limit an individual's ability to maintain an active lifestyle, SPRI's primary areas of research and education include basic scientific studies, clinical research, biomedical engineering, imaging research and education and fellowship. The SPRI team collects data and publishes clinical research results on knees, hips, shoulders and spine as well as imaging studies, making the Institute one of the most published organizations in sports medicine research and education.