Natalie Lubinsky Email & Phone Number

United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Johannesburg Area, South Africa

• Analysing the interactions between business and client within Investec’s Client Support Centre by utilising an advanced analytics software. • Identification of business improvement opportunities, internal learning and development, risk events and opportunities for risk mitigation, adherence to regulatory requirements, in addition to understanding and enhancing the client’s journey and experience. • Using insights, patterns and trends to facilitate and propose solutions for alignment, improvement and synergy within the business and ensure consistent client service

Johannesburg

My Responsibilities included:• Processing new & existing client product applications with regards to compliance (legal, client due diligence, tax)• Process documentation, process review & development, daily, monthly & ad hoc reports & remediation• Development of reports/templates for departmental & managerial use as well as training material• Assistance with the processes for a new internal project allowing for a greater client experience

Johannesburg Area, South Africa

Intern in Quality Assurance within Shared Services for 2 months as part of PDM qualification requirements. Responsibilities included:• The re-development a& completion of Quality Assurance Reports to various business stakeholders. Completed client facing documents regarding account opening requirements (FICA, FATCA; compliance).• Development of a process document for Quality Assurance for auditing & training purposes.

Rosebank, Johannesburg

• Managed personnel & resources (evening students, educators, classrooms, library, switchboard, general administration & operations)• Acquired Skills: interpersonal communication skills a& management of operationsHeld this position whilst studying Bachelor of Arts with Honours in Linguistics (full-time)

Rosebank, Johannesburg

• Management of personnel and resources involving psychometric reports and criterion for student enrollment into the professional counselling degree• A member of the student selection committee with decision-making influence• Assisted with the planning and organisation of the graduation ceremony, class timetables, communication with students and data capturing.Acquired skills: Summarising and quantifying information for objective decision making, presentation skills and formal communication skills

Rosebank, Johannesburg

• Assistant to the Operations Manager. • Assisted in the establishment of the Johannesburg Campus and student body involving applications to enrollment. • Training of new staff on data capturing, application and enrollment processes.Acquired skills: marketing, interpersonal communication and formal skills, data capturing and exportation using Solve CRM software, brief statistical analysis, hand-over and training skills.Returned during student vacation:November 2012 - February 2013• Assistance with the applications and enrollments for the 2013 academic year

Hyde Park Corner, Johannesburg

• Responsible for store management; banking, achieving sales targets, customer service, stock takes.• Managed the store and staff in the absence of my store manager.Acquired skills: Sales, store management, customer relations, reporting.

Postgraduate Diploma In Management, Business Administration And Management, General

Dean's List

Bachelor’S Degree, Bachelor Of Arts With Honours In Linguistics, With Distinction

Activities and Societies: Postgraduate activities: Academic linguistics tutor for second year undergraduate students Undergraduate.