Natalie Mcgranahan Email & Phone Number

eMarketer and Business Insider Intelligence have combined to create Insider Intelligence.

New York, NY

Curated and evolved database about rapidly-shifting digital media landscape, which required creation of novel collection and classification methods.Participated prominently in an action learning team, charged with investigating the efficiency of internal processes and with recommending improvements.Drew upon intimate knowledge of department intranet to.

Burbank, CA

Responsible for collection development, acquisition and weeding, reference services, circulation management, readers' advisories and computer support.Established a reference section and revamped the circulation database.Updated content and structure of library website and integrated social media.Maintained accreditations by National Association of Schools.

Los Angeles, CA

Proposed changes to library website to improve accuracy and discoverability.Streamlined annual book award program by standardizing communications.Handled and catalogued artifacts for the Friedl Dicker-Brandeis art collection.

Los Angeles, CA

Hired and scheduled a 28-person team to fill email, chat and phone service roles.Leveraged customer inquiry data to develop the website's “Frequently Asked Questions” content, in order to proactively reduce the team's workload.Encouraged team member development by individually building rapports, consistently setting expectations, and annually conducting.

Master’S Degree, Library And Information Science

Activities and Societies: Institute of Museum and Library Services Fellow, Community Informatics InitiativeRelevant Coursework: Reference.

Bachelor’S Degree, Anthropology, Minor, American Indian Studies

Relevant Coursework: Culture & Communication, Urban Anthropology, Linguistic Anthropology, Study of Social Systems, Women & Social.

Spanish Immersion Program