eMarketer and Business Insider Intelligence have combined to create Insider Intelligence.

Curated and evolved database about rapidly-shifting digital media landscape, which required creation of novel collection and classification methods.Participated prominently in an action learning team, charged with investigating the efficiency of internal processes and with recommending improvements.Drew upon intimate knowledge of department intranet to specify key taxonomical and search enhancements, and interfaced with technical team to see through their implementation.Initiated documentation and standardization of department processes, ranging from research translations to the format of meetings with data sources.Conducted research in English, German, French, Italian, and Spanish.

Responsible for collection development, acquisition and weeding, reference services, circulation management, readers' advisories and computer support.Established a reference section and revamped the circulation database.Updated content and structure of library website and integrated social media.Maintained accreditations by National Association of Schools of Art and Design and by Western Association of Schools and Colleges.

Proposed changes to library website to improve accuracy and discoverability.Streamlined annual book award program by standardizing communications.Handled and catalogued artifacts for the Friedl Dicker-Brandeis art collection.

Hired and scheduled a 28-person team to fill email, chat and phone service roles.Leveraged customer inquiry data to develop the website's “Frequently Asked Questions” content, in order to proactively reduce the team's workload.Encouraged team member development by individually building rapports, consistently setting expectations, and annually conducting performance evaluations.Expanded training materials and prioritized the development of core skills.