- Act as policy and government affairs subject matter expert for a 12 state region, including Wisconsin, Illinois, Idaho, Missouri, Iowa, Minnesota, North Dakota, South Dakota, Nebraska, Kansas, Montana and Wyoming and four policy topics for all states and federal, including healthcare quality, performance measurement, behavioral health and Medicare Advantage. - Lead regional strategy for government contract and sales with a cross-functional team including sales, growth marketing, network development and customer success. -Analyze budgets, legislation, state or agency strategies, and elections to identify opportunities for sales or policy influence, with a focus on social determinants of health, social care, Medicaid, behavioral health, child welfare, rural health, reentry, workforce development, maternal health, and health equity.- Manage 7 contract lobbying firms across 6 states to execute in-state strategies, including successfully securing funding for projects.-Build and maintain relationships with senior leadership at state and local executive offices, agencies, and legislatures. (ex: MO Department of Social Services)-Write comment letters and RFI responses related to policy topics. -Develop sales enablement materials for internal and external audiences for region and policy topics.

-Product manager and subject matter expert for Population Health Management (PHM).-Responsible for all PHM products from concept, to strategy, to launch and maintenance.-Collaborate with cross-functional teams to execute product delivery, maintenance, and updates.-Deliver PHM Prevalidation for Health IT vendors, including soliciting customer leads, conducting virtual reviews, conducting product decisions, and troubleshooting customer problems.-Develop products roadmaps and execute on multi-year strategy through customer feedback and alignment to company priorities. Product development lead for health equity-related products, including Multicultural Health Care (MHC) Distinction and new social determinants of health (SDOH) products. -Leading Agile Team as Product Owner/Product Manager for SDOH work. -Conduct and develop an update to MHC Distinction to bring increased attention to important issues of race, ethnicity, and language in healthcare. -Solicit input from current and potential customers and stakeholders, including state Medicaid and Exchange partners, to develop new product concepts. -Use the Jobs to be Done framework to determine customer needs and develop appropriate solutions. -Work with cross-functional team to develop company’s health equity strategy, including multi-year product strategy. -Conduct competitor analyzes, literature reviews, SWOT analyzes, and other relevant analysis to determine product direction and design.Manage $150k-$175k grants for large research deliverables. -Maintain positive relationship with sponsor, as evidence by 3 grants in 3 years based on previous performance. -Manage interns to complete and conduct research and draft final deliverable. -Conduct research interviews with over 35 customers, -Hosted leadership roundtables to connect leaders within the industry to each other and NCQA leadership.-Deliver final products on time with full promotional marketing campaign.

-Manage product updates to NCQA's Accreditation products, including the flagship product: Health Plan Accreditation which accredits hundreds of health plans (commercial, Marketplace, Medicare and Medicaid plans) across the country and new Accreditation and Certification products. - Led development and writing of the Population Health Management (PHM) category of standards in Health Plan Accreditation.-Led development of Population Health Program Accreditation and Population Health Management Prevalidation products. -Conduct operation of Population Health Management Prevalidation, including customer relationships and virtual review of product applicants. -Population Health Management subject matter expert.-Conduct front end product research to determine needed changes, market viability and customer appetite for changes.-Research, draft and finalize requirements for Accreditation products.-Present research findings to stakeholder committees to drive consensus driven processes. Stakeholder committees includes health care executives from health insurance plans, policy organizations, consumer groups and large employers.-Conduct Public Comment to solicit commentary on product updates and analyze comments. Average of 2500-3000 comments. -Educate diverse stakeholder groups on implementation of requirements; present as NCQA Faculty at Education Seminars.-Execute Design Thinking workshops across the company for both internal and external problem solvers. -Create Product Roadmaps for existing and new products to encourage strategic thinking. -Lead Effortless Experience initiatives to improve customer experience. -Remain up-to-date on all health care policy changes in government and market changes in new technology. -Retain familiarity and working policy knowledge of the Affordable Care Act (ACA), the Medicare and CHIP Reauthorization Act (MACRA), Medicaid Managed Care and CHIP Regulation (Mega Reg), and state-specific regulations.

-Assisted the program development process for the primary accreditation product, Health Plan Accreditation -Researched and synthesized relevant data, background information, and industry trends to support internal workgroups and external stakeholders involved in the development of accreditation products-Communicated analysis of information through memos, content drafts, and presentations -Developed and managed work plans and ongoing communication for multi-function teams -Supported public comment campaign to generate additional feedback on proposed products including drafting press releases and working cross-functionally to coordinate a successful campaign-Assisted in developing cross-departmental brainstorming sessions to gather input for new business initiatives -Developed company-wide competition to encourage innovation and discover actionable items to guide strategic planning -Managed material creation and distribution, and administrative function of three annual external committee meetings with key stakeholders

-Developed extensive marketing research report for virtual training including competitor and market analysis -Converted all Word, Power Point, PDF, and Excel files posted to various websites to be 508 compliant for accessibility-Assisted with Veteran Affairs’ Data Quality program, performing administrative, analysis, and web documentation duties-Assisted with new product development through research, task management, and training developmentAs Contractor on site with US Department of Veteran Affairs, Veteran Health Administration Office of Informatics and Analytics, Health Informatics: -Team lead for Office of Health Informatics coordinating high level actions among 9 program offices. Manages, tasks, coordinates, and reviews approximately 25-50 concurrent actions and communication products a week, often with short turnaround times (<4 hours) -Preforms analysis and develops materials for the Director of Health Informatics used for stakeholders such as: the Director of Office of Informatics and Analytics, the Under Secretary of Health, the Secretary of the VA, and various Congressional committees-Coordinator for the Veterans Access, Choice and Accountability Act Technology Task Force, a joint Veteran Health Administration and Office of Information & Technology Task Force addressing health information technology issues within the Veterans Affairs scheduling systems; assisting with document repository, workflow tracking, time management, and tasking management