Natalie Nickerson Email & Phone Number

Seattle, Wa, Us

United States

** Role eliminated due to company closure• Created interactive tools and automated processes to streamline operations and increase efficiency, using Google Apps Script, Trello API, Zapier, and Slack Workflow Builder, resulting in 25+ hours of manual time saved weekly and enhanced productivity• Acted as subject matter expert for all operations processes, providing consultations to decision makers on best processes and fitness for new tool and partnership proposals• Facilitated weekly WSJF (Weighted Shortest Job First) prioritization sessions for rating new project requests, demonstrating strong analytical skills and ability to prioritize tasks based on business objectives and impact• Served as liaison between product/engineering and operations teams, providing context for projects and proposed ideas, ensuring alignment with company goals and operational requirements

United States

• Managed a team of 20+ booking operations specialists, fostering a collaborative and high-performing work environment while achieving operational excellence • Established a comprehensive performance tracking tool to monitor team performance by week, month, and quarter, enabling data-driven decision-making and continuous improvement initiatives• Engineered an automated email reminder tool for event ticket transfers, ensuring timely and accurate ticket transfers to clients, mitigating errors and improving customer satisfaction

United States

• Facilitated booking of luxury experiential rewards for top-performing employees and VIP clients, ensuring seamless execution of high-value experiences• Recognized for exceptional performance and promoted to lead role within two months of joining the company, reflecting leadership potential and dedication to excellence

Tuscaloosa, Al, United States

• Developed recipes, menus, and prices for specialty baking business by analyzing market trends while providing premium service and 5-star customer experience by cooking, packaging, and delivering custom bakery products• Grew audience organically to 900+ followers across two platforms and increased volume of orders 1000%+ with 100+ orders in 12 months by showcasing work in eye-catching media posts

The University Of Alabama

• Improved safety and efficiency of drone flights by characterizing the equivalent circuit models of 10 lithium-ion polymer batteries and developing, testing, and implementing an extended Kalman filter for battery state-of-charge estimation and output using MATLAB • Spearheaded efforts to double the size of an antenna array mounted on the wings of a DHC-6 Twin Otter from 16 to 32 elements and pylons using CFD (CATIA V5, Pointwise, and NASA’s FUN3D) and rapid prototyping for future FAA certification• Designed and built drone-based radar mount to support 10-lb radar equipment box and obtained 300+ in-situ measurements with dielectric soil moisture probe to validate drone-based radar data

The University Of Alabama

• Produced foam and fiberglass composite VHF 8-antenna array delivered for deployment in Antarctica for the EU Beyond EPICA project by designing structural components and managing a team of five peers to manufacture the arrays in a three-week timeline • Automated georeferencing of 100,000+ aerial images to correlate optical and IR imaging with coincident radar data from several flight data logs • Produced several antennas and radar systems delivered for deployment in Colorado for the NASA SnowEx initiative and in Greenland to sound the ice layers in the Northeast Greenland Ice Stream• 8.9' square dual-polarization array with 144 elements made with insulation board, fiberglass composite, and wood• 16-element array of 10’ Yagi antennas and HDPE connectors• 8-element VHF antenna array and reflectors made with foam and aluminum foil

Master Of Science - Ms, Aerospace Engineering And Mechanics

Bachelor Of Science - Bs, Aerospace Engineering And Mechanics