Natalie Ward Email & Phone Number

Middlesbrough, England, GB

United Kingdom

Billingham, England, United Kingdom

Billingham, Stockton-on-Tees, United Kingdom

• Located in FUJIFILM Diosynth BiotechnologiesBusiness Systems Supervisor (July 2019 – Present)Project Financial Administrator (July 2018 – July 2019)
• Supervise the finance processes across multiple sites, ensuring that payments and invoicing are processed on time and efficiently.
• Collate projects and materials information in order to submit invoicing each month to clients.
• Complete monthly finance trackers so that Management and Directors are kept informed of the… Show more Located in FUJIFILM Diosynth BiotechnologiesBusiness Systems Supervisor (July 2019 – Present)Project Financial.
• Complete monthly finance trackers so that Management and Directors are kept informed of the active revenue.
• Create and implement Guidance Notes and train over multiple sites, so that the processes can be continuously improved and efficient for all staff using the systems.

Middlesbrough

• Accounts Assistant January 2015 July 2018
• Manage the claims on the Work Choice and Skills contracts to ensure income is maximised each month with minimal errors.
• Complete invoices and self billing for various contracts.
• Experience working with different contracts such as Work Programme, European Social Fund and the Skills Funding Agency.
• Processing claims and data and carrying out compliance checks on records.
• Calling employers and customer to ensure the employment… Show more Accounts Assistant January 2015 July 2018

Middlesbrough, Middlesbrough, United Kingdom

• Working within a busy call centre environment, assisting any queries or concerns the customers may have.
• Keeping up to date with the underwriting policies in order to provide a compliant service to customers within all three insurance areas. (Car, home and Travel insurance)
• Updating insurance policies with correct and accurate information, and referring anything to the Policy Validation Department where necessary.
• Assistant with the training weeks for new starters by offering… Show more
• Assistant with the training weeks for new starters by offering help and assistance, and provided coaching to ensure that they were ready to take calls from customers.
• Supervised staff members with any difficult queries they may have received from customers so that they were dealt with efficiently. Show less

Kirchdorf In Tirol, Tirol, Austria

• Prepared the resort for the start of the ski season. This included preparing activities, creating broaches, carrying out risk assessments on hotels and activities, preparing the accounts and gaining an expert knowledge.
• Managed the accounts each week and submitted them to the company accountant.
• Completed airport pick up and drop off's to make sure the customers arrived and left safely.

Ciutadella De Menorca, Baleares, Spain

• Carried out welcome meetings to advise the holiday makers of the excursions, services, facilities, amenities and activities that are in the surrounding area.
• Reception duties for any queries the customers may have.
• Airport duties and ensuring the customers arrive and leave safely.
• Assisting with excursion activities to ensure the customers are having an excellent time.
• Took part in the staff shows and events held at the hotel.

Teesside

Sales and Customer Service