Natalia Levchenko Email & Phone Number

Hadera, Il

Israel

Pardes Hanna-Karkur, Haifa, Israel

• Launching and optimizing PPC campaigns• Tracking KPIs and producing analysis and reports• Ad copy writing

Passionate about traveling and motivated to create the most beautiful and memorable cruise experience, I was working to provide the highest level of service and increase sales:• Assist Destination Services Manager with all administrative aspects of the office• Escort groups on tours• Customer service• Set up the Fidelio system• Monitor the practical application of the Company's policy, procedures, and instructions.• Completed the on-the-job training for the… Show more Passionate about traveling and motivated to create the most beautiful and memorable cruise experience, I was working to provide the highest level of service and increase sales:• Assist Destination Services Manager with all administrative aspects of the office• Escort groups on tours• Customer service• Set up the Fidelio system• Monitor the practical application of the Company's policy, procedures, and instructions.• Completed the on-the-job training for the mid-management positions Show less

Italy

As a part of the shore excursion team, I was working to provide exceptional travel experiences to cruise passengers in the ports they visit around the world:• Provide the highest level of customer service related to tour sales, bookings, and private shore activities• Customer service: quality of the shore activities, payments, and future bookings• Promote and sell the excursions and tour packages, dispatch tours• Escort groups on tours to enhance guest experience and evaluate… Show more As a part of the shore excursion team, I was working to provide exceptional travel experiences to cruise passengers in the ports they visit around the world:• Provide the highest level of customer service related to tour sales, bookings, and private shore activities• Customer service: quality of the shore activities, payments, and future bookings• Promote and sell the excursions and tour packages, dispatch tours• Escort groups on tours to enhance guest experience and evaluate the performance of local tour operators• Translation En/Fr• Office Administration: checking prepaid bookings, preparing new cruise material (tour magazines, booking forms, flyers), daily and weekly reports, invoices & accounting Show less

Kyiv, Ukraine

Responsible for:• Updating website content & media relations• Client presentations• Translation Fr/En/Ukr• Office administration

Kyiv, Ukraine

Responsible for planning and implementation of marketing strategy for a new project:• Market research• Communication with travel agencies• Event management: presentations for travel agencies & international exhibitions• Social media, updating website content, and creating e-mail campaigns

Paris

• Prospecting for new clients• Salesforce • Analysis of social climate research according to the methodology of Great Place to Work®• Assessment of HR practices of the companies participating in the rating of Best Workplaces France (Palmarès des entreprises « où il fait bon travailler » 2013)

Paris

• Prospecting for new clients• Reporting• Marcom support: created brochures and presentations

Dnipro, Ukraine

Responsible for:• Promotional events media planning• Loyalty program administration• Customer survey• Reporting

Master 2, Management Des Affaires Internationales

Master'S Degree, Marketing