Natalya Wayne, Mpa, Pmp Email & Phone Number

Portland, Or, Us

Portland, Oregon Metropolitan Area

Operations and Implementation Manager for the Care Management department, managing various implementation projects, overseeing ongoing improvement initiatives, and assisting with various business development activities. Responsibilities include developing plans and schedules, managing project teams, monitoring and documenting project results, and participating in annual Care Management department planning activities.

Portland, Oregon Metropolitan Area

Sustained proposal development and management support for Comagine Health’s Business Development department, including organizing, attending, and facilitating meetings; tracking and planning for upcoming opportunities; coordinating request for proposal/request for information (RFP/RFI) response teams; proposal writing; communication with internal and external stakeholders and contractors; and work to align organizational business development processes.

Portland, Oregon

Provides project management for multiple contracts, which include:- attending and facilitating internal and external meetings; - coordinating the planning, implementation and tracking of project goals;- communication with internal and external stakeholders and contractors; - coordinating, and facilitating Technical Expert Panels - co-authoring evaluative studies for contracts on Patient-Centered Medical Homes (PCMH); and- coordinating all additional needs, managing timelines and ensuring quality achievement of project goals and deliverables. Also, - Creates and disseminates resources for technical assistance with practices. - Leads strategic quality improvement initiatives and performance evaluation.- Manages website content and resources.

Portland, Oregon Area

Portland, Oregon

Responsible for primary or support work on Patient-Centered Primary Care Institute projects, including the Behavioral Health Integration Resource Library, the 2017 behavioral health learning event, Clinician and Organizational Vitality Library, and the Clinician Academy, among others. Also responsible for work on additional projects outside the Institute, such as: MACRA Playbook, convening facilitator for the Healthy Columbia Willamette Collaborative, and support on Cost of Care work. Work on these projects includes project management, scheduling meetings and events, providing logistical support and facilitation, hosting webinars and trainings, updating the Q Corp and Institute websites and social media, conducting outreach, designing surveys and evaluations, writing reports and managing deliverable deadlines.• Organization and effective time management: utilizing skills and training to ensure the timely completion of project goals and deliverables.• Project management: creating and implementing project plans and goals and tracking progress on multiple project timelines to ensure accurate, complete and timely results.

Portland, Oregon Area

Responsible for maintaining multiple schedules, coordinating meetings and events, stakeholder correspondence, creating and distributing agendas and meeting minutes, general reception work, assisting with projects and program management functions, editing and preparation, and resource planning.• Problem-solving and communication: Researching, following up, and providing additional information to internal and external stakeholders in a timely and professional manner. • High use of multitasking: Ability to handle multiple issues at one time effectively.

Responsible for gathering and entering accurate patient information, maintaining and updating patient records and accounts, patient service, working in coordination with other medical staff, data entry, handling cash, check, and credit payments, answering phones, filing, and assisting with patients as needed. • Attention to detail: Consistently maintained high (above 90%) accuracy in entering patient information and maintaining electronic health record information. • Empathy and patient service: Assisting with patients and gathering vital patient information under difficult circumstances.

Portland, Oregon Area

Responsible for customer service, posting charges, data entry, handling cash, check, and credit payments, scheduling interpreters, electronic medical records scanning and maintenance, maintaining patient accounts, patient scheduling, answering phones, filing, correspondence, enforcement of office policies, organization of the office, work scheduling, and assisting with patients as needed. • Team leadership and interpersonal skills: Organizing front office staff workflow and leading team staff meetings (4-6 people per meeting).• Organizational skills: Ability to organize and arrange office workflow to optimize productivity.

Portland, Oregon Area

Responsible for handling member transactions and a high volume workflow, as well as maintaining and balancing a cash drawer, maintaining consistently high member service and sales skills, general computer and office work proficiency, and assisting with record retention and back-office duties.• Accuracy and efficiency skills: Handled a high volume of bank transactions with consistent accuracy and speed. • Knowledge of budgeting, banking and credit: Worked with customers to make sure their needs were met and that they had the information they needed to be financially prepared.

Responsible for handling customer transactions, maintaining and balancing a cash drawer, maintaining consistently high customer service, referral and sales, general computer and banking system proficiency, and skill at discovering my customer’s financial needs. Worked with records organization, management and retention. • Customer service skills: Consistently made five-stars in customer service in routine surveys conducted by the company.• Sales: Regularly made sales leader bonuses and worked to discover my customers’ needs and match them to the financial products offered.

Las Cruces, New Mexico Area

Responsible for collections and insurance disputes, data entry, handling cash, credit, insurance payments and deposits, monitoring and maintaining patient accounts, billing systems organization, patient scheduling, filing and general reception work, customer service, and correspondence. • Problem-solving and claim resolution: Researching, following up, and providing additional information to insurance companies in order to resolve unpaid claims. • High use of multitasking: Ability to handle multiple issues at one time effectively.

Silver City, Nm

Handling customer relations, sales, technical questions, computer software maintenance and installation, troubleshooting, problem-solving and group leadership and interaction.

Silver City, Nm

Responsible for customer service, collections, data entry, handling cash, credit, and insurance payments, making deposits, maintaining patient accounts, patient scheduling, answering phones, filing, correspondence, enforcement of office policies, organization of the office and work scheduling, and assisting with patients. High use of multitasking, attention to detail, problem-solving and organizational skills.

Master'S Degree, Public Administration, Health Administration, 3.90

Studied health administration with a focus on behavioral health, population health, budgeting and health policy.

Bachelor'S Degree, Psychology, 3.99

Activities and Societies: Psi Chi National Honor Society in Psychology member, psychology student mentoring, Teaching Assistant for Psy340.