• Analyze systems and capabilities to understand strengths and weaknesses for the identification of opportunities for cyber security improvement. • Identify cyber security issues based on impact of new and emerging technology or modifications to existing systems.• Serve as a contact between business area and the IT unit in coordination with project leaders to provide technical solutions that address user needs.• Plan, develop, test and implement IT system solutions that improve business efficiency, cyber security and productivity as well as supporting business strategies and goals.

*laid off due to COVID-19*• Handled Client Server, LAN/WAN, UNIX, VMware, mainframe, IT manufacturing system applications and plant support• Handled machine monitoring, performance and quality systems, component tracking, common plant and office network environments, engineering systems and identification systems • Worked with Windows 7 and 10, GSuite, Gmail, VPN, Hardware troubleshooting of laptops, desktops, MAC and all hardware components. • Worked with Manufacturing Engineering to launch and integrate ICT systems from concept to the production environment while following appropriate change management procedures.

• Perform both internal and external security audits by investigating and documenting security breaches and assessing the resulting damage, and prepare reports that document the breaches and the extent of damage caused.• Monitor security access; analyze security breaches to identify the root cause, while creating, testing and implementing network disaster recovery plans.• Routinely update the company’s incident response and disaster recovery plans; conduct security assessments through vulnerability testing and risk analysis.• Install and use firewalls and data encryption programs, to protect sensitive information, and then train staff on network and information security procedures.• Collaborate with security team to perform risk assessments and tests of data processing systems in order to uncover network vulnerabilities, and then fix them.• Work with proxies, SIEM, antivirus, and IDPS concepts. Verify the security of third-party vendors and collaborating with them to meet security requirements.

• Performed daily start-of- day/end-of- day monitoring to ensure availability of critical systems.• Provided support of in-house ESXi VM and VMware solutions.• Provided ongoing monitoring of designated company internal and client applications, adequate response to problem reports and trouble tickets for those issues.• Provided end user support for desktop & mobile hardware (Windows, Apple and Android), OS, and application software.• Provided support for server hardware, OS, and network software.• Diagnosed, resolved, communicated and interpreted technical issues between level one and level three support teams or third parties.• Demonstrated fixes, patches, resolution procedures to level one.• Focused on closing/testing issues in a timely, high-quality fashion.• Utilized company processes/procedures and recommended ongoing process improvements.• Monitored Service Request Queues, reported team performance against KPIs, followed up on stalled tickets and troubleshot process issues.• Monitored servers and databases for proper operation. Responded to errors raised by feed system processes and fixed/escalated the issues found.

• Assisted users in troubleshooting issues on their PCs via remote access.• Tested tools to be implemented by the service desk to assist in future troubleshooting. • Built a virtual remote-accessible Cisco network, and implemented Linux servers in a Windows environment. • Worked in a team setting to solve user issues and close tickets on a first-contact basis. Documented and escalated issues when necessary.

• Assisted in the creation and implementation of computer images to the technology classrooms through the use of Sys-prep in Server 2008 via Network Card.• Developed over 20 databases for the Lifelong Learning department.• Assisted professors and students in the following classes: Web Design, Computer Applications, Introduction to Cisco, Advanced Cisco and Linux.• Helped the School of Technology implement virtual technology for the classroom setting, as well as for students' use across campus.• Assisted Lifelong Learning members in class and at campus events.• Created fliers and brochures for the Lifelong Learning department.