Responsible for the ordering of parts, processing of goods in, liaising with suppliers regarding outstanding parts and revised delivery dates and social media content.

Supporting x3 account managers with all aspects of sales admin such as inputting sales orders, reserving steel plates for future orders and outsourcing work to other companies.Social Media admin for company Linked In, Facebook and Twitter accounts - networking, content planning and writing.

Responsibility for arranging timely attendance for call outs and quarterly maintenance for all lifts under contract.Arranging the diary for our own engineers to ensure time efficiency.Liaising with sub contractors to ensure call outs and maintenance is carried out on our behalf.

All aspects of both professional and personal diary management including liaising with clients to arrange appointments in person, over the phone and via Zoom, ensuring efficient travel time, maintaining both an outlook and paper diary, arranging holidays, flights, car rental and lunch bookings. Transcribing dictation to distribute actions, memos and draft letters to colleagues.Working with Office Manager to ensure report for monthly client review appointments is accurate. Ensuring that monthly client review list is accurate, up to date and in accordance with individual client service category. Formatting and distributing diary entries to administration colleagues to ensure they're up to date and accurate before being passed to the financial adviser for consideration. Monitoring client birthdays and arranging birthday cards and flowers where necessary. Arranging Christmas wine gifts to be sent to clients and introducers.

Supported New Supply team with all product launches including various project documentation and forecasts.Created and maintaied launch presentations.Collated information ensuring both UK and USA teams were up to date regarding launch sample status.Contacted suppliers to ensure purchase order delivery dates were up to date.Minute taking and distribution for various cross team meetings.Green Team Leader setting up meetings and agendas, creating presentations and information to be shared with green team members and business wide, setting up and maintaining intranet site, communications to whole business utilising intranet.Sustainable Living Diploma to enhance understanding and provide presentation to other Green Team Members.Successfully introduced recycling to both Head Office and Warehouse sites.Collaborative working with various teams including reception, sourcing, sales, photography and production.Implemented new documentation to assist photography and marketing with keeping track of products to be launched in both the UK and USA.Dementia Friend training.

Legal Secretary in the Commercial Property Department. Supporting 4 solicitors.Created and implemented a new administration system for notary documents.Created and implemented documents to assist with residential conveyancing process ensuring it was clear as to what steps had been taken and what next steps were.Created and implemented different documents to capture relevant information to provide quotes to new clients as well as liaising with other areas of the department to ensure uniform quotes were provided.Created invoices, credit notes and completion statements.Audio typing including letters, emails, faxes and client care letters.Registering and acquiring documents from the Land Registry.Submitting Local Authority Searches.Prepared and submitted SDLT forms and Land Registry forms.Assisted with possession matters including drafting court forms for a period of 6 months.Dealing with admin process for residential conveyancing including drafting of contracts, transfers, SDLT, completion statements and registration documents.Liaising with clients, solicitors, estate agents and lenders.Occasionally attending to clients and documenting those meetings with attendance notes.Providing reception cover as and when needed including distribution of mail, petty cash and banking. Supporting other departments as and when necessary / workload dictates.Worked with the local council to introduce recycling initiative within the branch.

Minute taking for the Care Plus Board from August 2016.Liaising with Directors and Senior managers to collate agendas and Board papers, ensuring strict deadlines are adhered to.Assisting company secretary with AGM paperwork, annual returns and adhoc work as required.Complaints and compliments handling. Referring complaints to investigators in accordance with policy.Collating information for Housing Ombudsman investigations.Weekly and monthly business area complaints reports.Insurance claims handling liaising with insurance provider, individual business areas and claimants.Providing presentation to all new starters as part of the mandatory induction process.Created and implemented insurance process, procedure, guidance and documentation for internal staff and external customers.Improved return rate for declarations of interest forms from 67% in 2012 to 95% in 2016.Successfully moved to paperless Board and Committee meetings following a collaborative project with the CEO’s PA resulting in a £10k annual saving to the business.Maintaining several different inboxes.Flexible approach and ability to prioritise given the varied nature of my role.Nominated for employee of the quarter twice in 2015.

Diary management and administration support to Change Manager and several Project Managers and Analysts. Travel, accommodation, meeting requests, conference call line bookings, celebratory events, adhoc support, requisition and purchase order management, monthly budget checking. Input into the Project Administration processes including process improvements, knowledge sharing etc.Achievements:• Process improvement – Challenged the lack of cross referencing data on the budget reports to correctly check travel and accommodation bookings. Following my challenge relevant data i.e. date booked, reference number was added to the budget reports.• Working in a cross site team across two different systems ensuring service was consistent.• Arranged for the team mailbox to be migrated from thunderbird to Lotus Notes including instructions on how to access, change signature and use it going forward. Also arranged comms for everyone in the department. • Updated and amended all processes for the PMO in Leek to include new cross site processes as well as updating existing processes that had changed.• Provided assistance outside of my role to a project for 2 days which resulted in an £18k saving to the business.• PMO induction for several new colleagues to the department as well as being ongoing port of call for queries.• Took responsibility for ensuring that all conference call lines were updated when we migrated over to a new supplier. Communications to the rest of the team as well as the department ensured that the transition ran smoothly.• Bespoke requests to coordinate celebratory events which involved issuing invites, collating responses, liaising with the booking agent and venue directly to ensure all requirements were met.• Provided budget support on several occasions by investigating anomalies, providing accrual figures for travel etc.

Skills developed:Maths and spreadsheet skills, relationship management, excellent telephone manner. Duties:Calculating payments, verifying information and requesting missing information via fax and telephone.

Highlights:Created a rewards scheme for the two trainees based on how many CV's they had prepared each week. Worked on special projects for the Managing Director18-week course in computerised accounts3 months working as; Duties:Supervise two trainees, collate statistics, credit controlling, tender document preparation, CV

Highlight:Internal 5 day workshop (introduction to insurance) 95% pass rate obtained. Duties:Answering queries from clients, recording documentation using the Cheshire Data System, ordering and maintaining the policy booklets

After joining the company under the More Training scheme, in December 2004 I was made a permanent member of staff and took on more responsibility DutiesProduction of payroll documentation, paying invoices using Sage and creating and sending remittance advices.