Natasha David Email & Phone Number

Caulfield North, Vic, Au

Melbourne, Victoria, Australia

This is a Voluntary position with a mission to build a community that “Helps parents navigate ADHD with confidence”. This has been achieved by successfully growing the group to 1500 members, Facilitating Parent Sessions with industry experts, Organising and Facilitating community support gatherings. 𝘉𝘪𝘨𝘨𝘦𝘴𝘵 𝘈𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵- Thrilled to have hosted a YouTube Live event featuring a world-renowned keynote speaker who generously donated his time to our community. With over 70 engaged participants tuning in, the session was a resounding success.

Australia

𝐾𝘦𝑦 𝐴𝘤ℎ𝘪𝑒𝘷𝑒𝘮𝑒𝘯𝑡𝘴:• 𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞𝐝 𝐆𝐥𝐨𝐛𝐚𝐥 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬: Analysed and optimised existing processes, significantly increasing productivity for onboarding teams worldwide.• 𝐒𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐂𝐫𝐨𝐬𝐬-𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧: Led cross-functional efforts to implement process modifications, ensuring seamless integration with minimal disruption to global teams.•𝐈𝐧𝐬𝐭𝐢𝐭𝐮𝐭𝐢𝐨𝐧𝐚𝐥 𝐏𝐚𝐲𝐦𝐞𝐧𝐭𝐬 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Managed the transformation of domestic payments systems for institutional customers, improving project structure and outcomes.𝐶𝘰𝑟𝘦 𝘙𝑒𝘴𝑝𝘰𝑛𝘴𝑖𝘣𝑖𝘭𝑖𝘵𝑖𝘦𝑠:• 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐯𝐞 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐃𝐞𝐬𝐢𝐠𝐧: Developed solutions that addressed both immediate operational needs and long-term growth objectives while maintaining compliance with industry regulations.• 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 & 𝐏𝐨𝐥𝐢𝐜𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Managed product or policy changes affecting processes, documentation, training, and policies to support frontline onboarding teams.• 𝐂𝐡𝐚𝐧𝐠𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Led training initiatives for process changes, fostering a culture of continuous improvement across the organisation.• 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧 & 𝐅𝐚𝐜𝐢𝐥𝐢𝐭𝐚𝐭𝐢𝐨𝐧: Facilitated workshops with senior institutional teams to address customer feedback, resulting in improved customer service and reduced costs.• 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠: Trained staff on process improvement techniques, driving a culture of continuous improvement within the organisation.

Melbourne, Australia

𝘒𝑒𝘺 𝘈𝑐𝘤𝑜𝘮𝑝𝘭𝑖𝘴ℎ𝘮𝑒𝘯𝑡𝘴:• 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐀𝐜𝐜𝐞𝐥𝐞𝐫𝐚𝐭𝐢𝐨𝐧 & 𝐒𝐮𝐜𝐜𝐞𝐬𝐬: Successfully completed a key project 20% ahead of schedule, overcoming challenges posed by the COVID-19 pandemic. This initiative demonstrated resilience, effective project management, and paved the way for strategic alignment, operational optimisation, and enhanced efficiency within Business Lending operations.• 𝐄𝐧𝐝-𝐭𝐨-𝐄𝐧𝐝 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐑𝐞𝐝𝐞𝐬𝐢𝐠𝐧: Spearheaded the comprehensive mapping and redesign of business lending processes, journey maps, and user persona maps for commercial products, leading to enhanced operational workflows and improved customer experience.• 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐌𝐨𝐝𝐞𝐫𝐧𝐢𝐬𝐚𝐭𝐢𝐨𝐧: Implemented large-scale improvements using SAFe, Agile, and Lean methodologies, successfully modernising products and decommissioning outdated counterparts.𝐶𝘰𝑟𝘦 𝘙𝑒𝘴𝑝𝘰𝑛𝘴𝑖𝘣𝑖𝘭𝑖𝘵𝑖𝘦𝑠• 𝐀𝐠𝐢𝐥𝐞 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Led an agile team as a Scrum Master and Product Owner, expertly managing backlog prioritisation to ensure alignment with business goals and stakeholder expectations.• 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐌𝐨𝐝𝐞𝐥𝐢𝐧𝐠: Managed the business lending process for small to mid-sized borrowers, ensuring adherence to guidelines, suitability, and enhancement of customer experience.• 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Managed relationships across Retail, Commercial, Legal, Operations, Institutional, Frontline, and Technology divisions, effectively communicating complex issues and solutions.• 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐈𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬: Championed continuous improvement initiatives, focusing on streamlining processes, removing outdated information, and enhancing frontline usability and customer experience.• 𝐔𝐬𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭: Led the creation and prioritisation of product backlog into user stories, utilising data and processes to improve the user experience.

Melbourne, Australia

• Managed governance/user access for six core systems, servicing a 20,000+ user base.• Coordinated governance forums, aligning business needs with technological capabilities.• Led major risk identification and prevention, ensuring robust security standards.• Spearheaded a Mainframe Systems User Access review, enhancing security and efficiency.• Implemented changes eliminating a decade-old fraud risk, updating access for 10,000+ users

Melbourne, Australia

• Initiated the development of a streamlined Service Configuration Register.• Led and managed a cross-functional project team, establishing rigorous standards and ensuring data integrity.• Unified multiple Service Listings into a Single Enterprise Wide Register, minimising duplication and accelerating incident response.• Effectively engaged and managed stakeholders across various divisions in Australia, APEA, and NZ.

• Collaborated with various business units to establish and finalize SLAs for Consumer Finance, Payments, ACC, ING, E*trade, and Risk Services.• Designed and implemented the Service Level Management (SLM) process for ANZ based on ITIL principles, achieving a 30-40% reduction in SLA development time (equivalent to a 2-month time savings).

• Develop and assess the viability of the proposed DR Strategy. • Coordinated the creation and testing of DR Plans before approving the “Go Live” record. Developed strong relationships with infrastructure and application support teams in various business units.

• Improved the efficiency of the Foreign Exchange reconciliation process by creating an automated solution that saved 3 hours per day.• Conducted requirements gathering interviews and presentations for the global corporate banking loans system (Loan IQ)• Conducted training sessions for groups of 10-20 people.• Created user Documentation for Spectrum (Foreign Exchange System) based on businesses specific requirements.

• Identified technical requirements for global Foreign Exchange system• Lead Mercator (integration middleware tool) designer for Markets• Designed and documented process for migrating Mercator components to Java• Developed and implemented installation guide and release notes processes for system integration• Developed Java production components using Agile Xtreme Programming methodology • Participated in the National Australia Bank Graduate Induction Process.

Bachelor'S Degree, Business/Commerce And Information Systems

Education record