Natasha Bright Email & Phone Number

Spokane, WA, US

• Coordinates and supports the technical aspects of departmental information systems planning, development, and maintenance
• Works closely with Spokane Municipal Courts to enhance operational effectiveness, providing training and facilitating ongoing progress
• Troubleshoots, researches and resolves computer application and system performance, integrity, security, access
• Coordinates complex system problems with outside vendors
• Recommends and develops system access policies and procedures; develops and maintains system documentation and user instructions; creates and maintains system service records and resource contacts

- 3 month rotation in Site-Support Engineering where I provided mentorship for complex technical issues to ensure prompt identification of developing issues- Manage the performance of peers through performance reviews and provide coaching and feedback for development- Rigorously handles inbound calls that are routed strictly based off particular issues.