Nathan Dean Email & Phone Number

Lakewood, New Jersey, United States

Approve and submit employee timesUtilize drawings, blueprints, and databases to evaluate truck space and skid quantitiesUse truck space and skid quantity information to provide freight estimatesCreate BOL's, Commercial Invoices, and Packing Lists to each customers specificationsDocument condition of each shipment prior to departureInvestigate and resolve customer complaints and inventory discrepanciesUtilize 3PL system to obtain freight quotes and book carriersOversee daily shipping procedures and ensure orders are ready to ship by due dateDocument unsafe procedures and initiate plan of action

Reviewed and approved quotes in ERP System to generate mechanical projects/repair job ordersCreated and implemented receiving process to guarantee quicker turnaround of open jobs, and setup internal warehouse tagging system to aid field technicians in locating the correct materials for jobs/projectsBuilt and maintained vendor relationships to ensure priority service in a time-critical, reactive, industrySetup E-Commerce order systems which in turn saves 20 hours per week on day to day ordering responsibilitiesCreated interdepartmental relationships to improve communication and streamline internal processesMaintained record of tax exempt forms for over 50 accountsMaintained communication with vendors relating to back orders and price increasesCoordinated with multiple vendors to set up “satellite” inventory locations, resulting in over 40 hours of technician travel time saved each weekWorked daily with many critical, time sensitive situations to create an immediate resolution and ensure customer satisfactionReviewed contracts to obtain site information, points of contact and maintenance schedulesImplemented purchasing processes for 25+ service technicians by using mobile technology, thus making them self-sufficient and less reliant on office admin when making purchasesAssisted dispatch with scheduling jobs & communicated any issues or shortages that impacted schedule

Toms River, Nj

Provided quotes and lead times to agents based on job specificationsReviewed lighting layouts with agentsImplemented client satisfaction surveys, which lead to implementing new quality control procedures to ensure customer satisfactionManaged agents in multiple territories by analyzing data and providing leadsUtilized ERP system to enter orders, manage inventory, and manage customer databaseManaged back orders, RGA's and modifications to ensure all orders were shippedObtained rate quotes and selected best service based on customers needsProvided product information to customersObtained SOP's from engineersScreened and selected applicants for hiring processReviewed warehouse employees performance, attendance, and work area on monthly basisMaintained relationships with LTL representatives to coordinate shipments in most effective mannerOrdered tools for warehouse employees

Brick, Nj

Handled high call and email volume related to transactions, inquiries, and issuesOversaw and created Purchase Orders, Bills of Lading, Commercial Invoices, packing lists, and labels depending on customer specificationsUtilized QuickBooks for account information, inventory, pricing, and order entryNegotiated rates with carriers and vendors, which saved 30 percent on shippingRepresented customers through claim processCollaborated with third party auditing companies to analyze shipping costs against businesses with similar volumes, thus providing valuable information in freight negotiationsImplemented SOP's for order fulfillment and inventory procedures, including collaborating with ERP developers to find best system for company needsCommunicated with customers to forecast upcoming needs for projects and worked with multiple production teams to ensure timely inventory was availableManaged multiple E-Commerce platforms including Amazon Seller/Vendor Central, EDI, RevCascade, Walmart Seller Central, and CommerceHub for order fulfillment, inventory, and customer service

Entered, processed, and invoiced customer orders into Dancik computer systemReceived Purchase Orders and performed daily cycle counts to reconcile inventoryReconciled monthly open order report utilizing Excel based spread sheetPerformed end of day posting and daily bank depositsReconciled delinquent accounts on monthly basis with billing and accounting departmentsTrained new employees in day to day business operationsManaged clean, organized, and efficient warehouseInvestigated discrepanciesManaged forklift maintenance log and scheduled maintenance calls as neededAssisted showroom customers with selections and budgeting, increasing quarterly sales by 10 percentOrdered padding, flooring, adhesives, and other materials to ensure inventory was readily available

Scheduled deliveries and dispatched drivers accordinglyScanned Purchase Orders into inventory systemUtilized internet and other databases for research to assist customersHandled cash, credit card, and check transactions

Basic Auto Mechanics

High School Diploma