As a Senior Information Technology Specialist at Cyber Defense Labs, I provide high-quality technical support and customer service to clients across various industries. I have over three years of experience in this role, and previously I worked as a HelpDesk Manager at Adeptus Health, where I supervised a team of IT technicians and managed ticketing systems. I have skills in customer satisfaction, ticketing systems, and iPhone support, and I am passionate about cybersecurity and protecting data from threats. I enjoy working with a diverse and collaborative team at Cyber Defense Labs, where we strive to deliver innovative and effective solutions to complex IT challenges.