Nathan Hepp Email & Phone Number

• Manage the execution of custom and targeted social media content utilized by Buick and GMC dealerships.
• Develop monthly decks for client and leadership teams that includes a recap of published content and their performance.
• Collaborate with creative and strategy teams for content development and asset usage.
• Increased dealership content usage by 20% through auto-share functionality.
• Create monthly content calendars to ensure always-on coverage.
• Create email copy sent out to client’s business partners.

Creating content for blogs that range in industries such as entertainment, sports, and outdoor gear.

Created, researched, and wrote articles for arcadia.org that ranged from history to cinema.

Provided leadership qualities through chat, email, and phone channels, while assisting other representatives in solving complex customer interactions and issues.

Assisted customers with issues regarding vehicle and vehicle technology through chat, email, and phone channels.

• Managed a team and worked with upper management to institute workplace policies while boosting morale.
• Analyzed trends and data that assisted team members, upper management, and customers in creating professional service standards.
• Assisted with onboarding new representatives to Moosejaw's CRM functionality.

Worked with customers to solve their outdoor gear issues that included personalized shopping, unforeseen shipping predicaments, and general gear and company questions.

Master Of Arts - Ma, World History

Alumni, Film Studies