Nathan Keas Email & Phone Number

Austin

• Experienced Guidance: Leveraged over 30 years of industry expertise to play a crucial role in the implementation of Entrata across 50 communities. Provided valuable feedback, contributing to constructive.
• Comprehensive Support and Procedural Enhancement: Went beyond addressing user issues to actively participate in establishing new procedures, role changes, and training issues aimed at maximizing operational efficiency.
• Strategic Involvement and Expansion of Responsibilities: Engaged in strategic initiatives such as Entrata Pricing assessment, screening model adjustments, and disposition project planning, showcasing a proactive.
• Diversification of Responsibilities: Expanded scope to encompass tasks like website setup and maintenance, ILS issues, API management and integration setup, and management with PMC teams and third-party vendors.
• Interdepartmental Collaboration and Communication: Maintained open lines of communication with various Passco departments and external partners to ensure seamless integration and support, fostering collaboration and.
• Implementation of Ticketing System: Played a key role in designing, setting up, and implementing Zendesk for streamlined issues management, assuming responsibility for daily management of the ticketing system and.

Austin, Texas, United States

• System Administrator and Optimization: Held responsibility for the administration and optimization of various RealPage products, including OneSite Affordable, Business Intelligence, Financial Suite, Marketing Center.
• Implementation Support: Played a direct role in transitions involving the implementation of new acquisitions using RealPage products. This included tasks such as query response, systems settings configuration, and.
• Issue Tracking and Management: Actively monitored and tracked system issues using tools such as SolarWinds and Salesforce/TaskRay, ensuring timely resolution and effective problem management.
• Project Management: Served as the Project Manager for the companywide rollout of RealPage’s spend management software, OpsTechnology. This involved overseeing all aspects of the project, including planning, execution.

Austin, Texas, United States

• Software Applications Expertise: Achieved expertise in multiple industry-specific software applications, including budgeting, accounts payable, payment processing, and daily management for tax credit and conventional.
• Internal Software Support and Administration: Provided internal software support and administration for onsite and corporate staff of approximately 200 apartment communities.
• Adaptability to Technological Changes: Kept abreast of design, product, and technology changes, implementing those changes into company procedure and policy.
• Training Material Development: Developed appropriate instructional materials in conjunction with the Training Director and others to support employee mastery of management software.
• Audit and Accounting Management: Conducted audits on reports and managed the processing of accounting month-end for all sites, ensuring accuracy and compliance.

Cleveland, Ohio, United States

• Tier I Direct Support: Part of MRI’s preferred group direct support for managed support clients, providing top-notch assistance and solutions.
• Client Issue Resolution: Responded to and resolved complex client issues by employing a systematic approach involving incident recognition, thorough research and isolation, effective resolution, appropriate escalation.
• Case Management: Managed cases efficiently through CRM systems, ensuring accurate documentation, and timely resolution of client concerns.
• SQL Database Management: Applied a basic understanding of SQL commands to effectively manage client databases, contributing to streamlining operations and enhanced client satisfaction.

Austin, Texas, United States

• Continuous Learning and Development: Maintained currency in directed topics related to the operation, management, and control of multi-family real estate communities, ensuring up-to-date knowledge and expertise.
• Training Program Development: Developed effective training programs tailored to the needs of the organization, ensuring comprehensive skill development and employee proficiency.
• Procedure Development: Researched, developed, and wrote procedures to meet established corporate policies, fostering consistency and compliance across operations.
• Software Development Assistance: Assisted in the development of Paradigm, a company-wide web-based software solution for the multi-family industry, contributing to its conceptualization and implementation.
• Onsite Software Support: Provided support for onsite software applications, resolving issues promptly, and ensuring smooth operation of critical systems.