Spearheaded Infrastructure and Networking projects to improve efficiency and scalability for six different business units.Responsible for all ERP day-to-day tasks and data management.Provided expert level troubleshooting and support to all systems that make up the IT infrastructure.Daily responsibilities include overseeing day-to-day IT operations, monitoring IT infrastructure, and performing necessary maintenance on servers, networks, and backup solutions.Negotiated contracts with various IT vendors when purchasing new hardware and software solutions.Deployed security badge security solutions, surveillance solutions, telecommunications solutions, and other non-standard IT solutions.

Manage projects through research, design, documentation, and testing.o Backup Solutiono Vsphere Upgrades to 6.5o Palo Alto upgrades and maintenance o Aruba Clearpass deployment/maintenance/developmentPlan for future innovation by selecting vendors to test and implement new products available on the market.Provide expert level product and service support to our end users on the entire IT infrastructure.

Manage over 140 Virtual Machines in a clustered environment using VMware and maintain over 200TB of sensitive data within a small team.Identify, diagnose, and resolve all problems resulting in server and network instability through a low-speed bandwidth connection.Provide 24/7 support to multiple locations for all end users located internationally through phone and email communication regarding any type of IT issue.Maintain IT hardware for all locations including switches, Wifi, firewalls, storage, computers and printers.Self-motivated and able to manage time by providing self-direction on many different projects.Provide documentation to onshore support members detailing setup instructions, support documentation, and rack layout diagrams.5 week rotations on-board vessels to support crew and maintain the IT infrastructure.Completed Working at Heights training with NSL 9/25/2015

Install/Configure and troubleshoot servers in a clustered environment using VMware vSphere ESXi 4.1 through 5.5. Working towards VCP5-DCV certification after recently attending the Install, Configure Manage V5.5 course.Identify, diagnose, and resolve all problems resulting in server and network instability.Provide day to day support over the phone and remotely with technical issues relating to servers, networking, hardware and software to clients across the globe.Install, configure, and maintain networks, workstations, file servers, printers, and all IT related objects on a fleet of 13 seismic vessels with their own individual networks.Keep inventory of spare equipment and RMA broken or defective equipment to manufacturer. Setup all warranty information and keep in close contact with vendors to replace broken parts.

Travel internationally to our marine fleet to troubleshoot, diagnose and re-terminate inoperable seismic equipment on the spot to save our company time and money.Deciphered wiring schematics to allow for different vessel variations to use the seismic equipment, each cable required extensive soldering, fiber optics, and in depth testing to ensure quality of work. Reclaim and reuse older seismic equipment to allow for company savings on similar parts that are still used on todays equipment. Diagnose and fix inoperable equipment utilizing various testing equipment (ie. OTDR, Hyrdo-static, Hydrualic pulling and leakage tests.) Ability to terminate, troubleshoot and test Multimode and Single Mode fiber optic cables using using 3M ST and SC connections.Maintain accountability of inventory and tools that account for over $10 Million dollars. Provide shipping of new and reclaimed parts to vessels all around the world; this increased our facilities income by over 30k a month.Using OTTIS software ordered and replaced broken and inoperable parts for our facility which provided a safer overall workplace with better and more efficient tools.Designed and implemented various trackers to increase efficiency and provide an accurate inventory of all available cables that are ready for shipping.BOSIET (Basic Offshore Safety Induction and Emergency Training) CertifiedValid TWIC card.

Set up over 200 computer workstations, installed computer hardware and software applications to provide users with the best programs available within the company’s budget. Installed, maintained and troubleshot network printers resulting in a 60% savings on equipment.Escalated remedy tickets to next level of support to resolve issues. Also kept record of each ticket for quality assurance and to keep track of equipment that becomes problematic.Created accounts, installed software, base lined workstations and laptops, created share folders, ran Q-Tip (scans for unrecognized software) and Retina (identifies vulnerabilities), and submitted remedy tickets resulting in a 30% increase of workers efficiency.Designated phone numbers and titles on VOIP phones for over 140 users, managed and diagnosed all issues creating a useful and operational phone system.Set up and helped to maintain a VSAT system that provided internet connectivity to over 140 users which help to bridge the communication gap in isolated locations.