Responding to contact made across all media into CCT in relation to repairs, estate management, rents and other social housing enquiriesAdhering to target times and maintaining a high level of customer serviceDriving down unnecessary contact by taking a Right First Time approachAccurately logging all customer information onto the company’s IT systemsAlerting to Team Leaders issues that may have an impact on the company’s reputationAchieving, and where possible exceeding, all qualitative and quantitative performance targetsPromoting and directing customers towards digital access channelsInitiating contact with customers to facilitate surveys or other transactionsCollecting and updating customer’s records with profiling information in order to facilitate cost-effective contactActing as a role model for CCT, helping to promote the vision, ethos and competencies of the businessAssisting in the pursuance of rent and service charges by directing tenants to make payments, helping to create payments plans and encouraging the use of direct debits and online paymentsAdapting service where required for our more vulnerable residentsKey AchievementsI helped to organise the Christmas party on numerous occasions as well as being part of the RAD team, helping to organise fundraising activities and events. Plus I was responsible for the design and distribution of the divisional newsletter for 4-5 months.

Boombox Print House is a print and graphic design studio specialising in workwear and apparel, business printing, graphic design and more...

Sleevy clothing is a graffiti inspired Streetwear brand based in the UK.

Founder of Day & Night Magazine is a Graffiti magazine based in the UK covering world wide graffiti art

The Map Project is a self published graffiti art inspired book based on subway map exchanges featuring graffiti it was created to highlight what a huge subculture this has become within the graffiti community.

music producer and DJ. specialising in hip-hop and grime music

Duties included: Generate story ideas for writing staff and also contribute to the completion of these articles. Manage writing staff and freelance content producers. Approve content, appearance and layout of featured articles. Oversee photography, design and artwork to be used in the publication. Meet with writers and artists to discuss features, layouts and artwork. Send regular briefs to writers that include deadlines, writing style etc. Network actively at industry events. Commission articles from writing staff and freelance content producers. Proofread, edit and rewrite articles to meet publication standards. Attend photo shoots. Actively raise the profile of the publication. Assist all staff to meet deadlines. Review and produce all issues to print standard before approving final copy. Organising print. Organising distribution and marketing of each issue.

Duties included: Organize Event Logistics, Book Performance Artists, Create and Distribute Event Marketing Materials, Book Event Security, Manage Event Budgets, manage staff on the door and within flying / street promotion teams.

Duties included: customer service and complaints resolution, staff training and recruitment, database and data management, team motivation, direct sales, diary and appointment management, appointment confirmation and quality assurance, order procurement, and postal duties.Reason for leaving: needed a more stable pay structure and room for progression

Google Play Support, Customer Services, App Testing Duties included: technical support, customer service and complaints resolution, and email supportReason for leaving: redundancy

Duties included: customer service and complaints resolution, events booking and hosting, menu management, staff training, chef duties within the kitchen, health and safety logging, cash handling and banking duties, stock management and purchasingReason for leaving: change of field

Duties included: business planning, marketing, corporate account management, sales, staff training and recruitment, database and data management, presentations, accounts, business development, design of company’s website and marketing materials, customer service and complaints resolution, health and safety logging, and fire marshal dutiesReason for leaving: liquidation of the company

Duties included: business to business marketing, database management, corporate account management, rapport building, and pipeline developmentReason for leaving: starting my own business

Duties included: Photography, Photo Editing, Printing, Framing, Canvas Streching, Sales, Marketing, Dairy Management, Events booking, Customer Service, Album Production, Product Packaging & Dispatch.Reason for leaving: Company went in to liquidation.

Duties included: - looking after customers when they are shopping. Being ready to always answer questions and find items for customers, to give advice and information, to keep the stock in the shop looking its best, and to handle payment for customers' purchases. Further to this I was also responsible for bakery duties including donut production, running the cake stand, and also making sure stock management and stock rotation was carried out.