-Provide Software-as-a-Service Support for Calypso’s entry into the SAAS world – theCalypso Cloud Services (CCS) offering-Manage multiple client accounts, engaging in weekly interactions to uphold tight SLAs, andensure deliverables are completed within a timely matter-Perform technical analysis of performance issues and handle general escalations whichneed special attention, utilizing technical skills and self-developed shell scripts-Act as first level QA support by… Show more -Provide Software-as-a-Service Support for Calypso’s entry into the SAAS world – theCalypso Cloud Services (CCS) offering-Manage multiple client accounts, engaging in weekly interactions to uphold tight SLAs, andensure deliverables are completed within a timely matter-Perform technical analysis of performance issues and handle general escalations whichneed special attention, utilizing technical skills and self-developed shell scripts-Act as first level QA support by troubleshooting client-reported issues and developingreplicable test cases for engineering to create hotfixes. Once a hotfix is provided, furthertest case execution is performed to validate the fix before delivery to client-Provide training for new team members, ranging from edited tutorial videos to ad-hocWebEx share-screen training sessions and participate in interviewing new hires Show less

-Provide customer service to Enterprise clients facing technical issues, including but notlimited to: server crashes, performance degradation, Oracle errors, deadlocks, etc.-Uphold SLAs for issues as defined by support policy priority levels (P1, P2, P3, P4) anddelegate issues to their appropriate teams based on expertise-Provide inter-team technical support for Product Support colleagues facing generalcomputer issues-Collaborate with business analysts to investigate… Show more -Provide customer service to Enterprise clients facing technical issues, including but notlimited to: server crashes, performance degradation, Oracle errors, deadlocks, etc.-Uphold SLAs for issues as defined by support policy priority levels (P1, P2, P3, P4) anddelegate issues to their appropriate teams based on expertise-Provide inter-team technical support for Product Support colleagues facing generalcomputer issues-Collaborate with business analysts to investigate long outstanding issues, especially nonreplicableissues which only have logs for further investigation utilizing skills in Java andbash/shell-Work with clients and business analysts to develop replicable test cases for engineering/QA Show less

I performed several office-related duties including proper task prioritization and planning, client interaction, and resource management. I also took care of routing sensitive documents to the proper teams, filed paperwork according to very specific requirements, and worked efficiently with Microsoft Office programs (Excel, Word, Powerpoint) for presentations, record keeping, and time management.Outside of my expected responsibilities, I also created basic scripts for simplifying my… Show more I performed several office-related duties including proper task prioritization and planning, client interaction, and resource management. I also took care of routing sensitive documents to the proper teams, filed paperwork according to very specific requirements, and worked efficiently with Microsoft Office programs (Excel, Word, Powerpoint) for presentations, record keeping, and time management.Outside of my expected responsibilities, I also created basic scripts for simplifying my common tasks, thus allowing me to take on more responsibility around the workplace. These tasks which ordinarily took an hour or two to complete, due to their long and repetitive nature, became 15 to 20 minute tasks (plus another 10 minutes to verify everything was correct).In addition to the above, I was also in charge or training new members of the team. It was my responsibility to make sure new hires knew exactly what their duties were and how well the new hires were expected to perform. Show less

I reviewed many different resumes and applications of Aerospace, Electrical, Chemical, and Software Engineers to determine their potential for joining leading Aerospace/Defense companies like Boeing, Raytheon, L3 Communications, and BAE Systems. My duties were to contact, interact with, and recommend these engineers to our clients for hire.In addition to my duties as a head hunter, I also performed web design for Hunter Research Inc. I created our company's first website which allowed… Show more I reviewed many different resumes and applications of Aerospace, Electrical, Chemical, and Software Engineers to determine their potential for joining leading Aerospace/Defense companies like Boeing, Raytheon, L3 Communications, and BAE Systems. My duties were to contact, interact with, and recommend these engineers to our clients for hire.In addition to my duties as a head hunter, I also performed web design for Hunter Research Inc. I created our company's first website which allowed visitors to review our business goals and objectives, submit their resumes, and get in contact with any of our recruiters for working in the aerospace field. Show less