Nathan Smith Email & Phone Number

• Responsible for the effective running of the Student support team, which comprises of over 30 staff.
• Conduct training and mentoring team members to promote productivity, accuracy and commitment to effective performance.
• Liaise with other stakeholders across the university to ensure best outcomes are reached for my team.
• Involvement in process improvements to consistently improve both student and staff experience.
• Developed team communications and information for meetings.
• Participated in team-building activities to enhance working relationships.

Melbourne, Australia

• Booking Corporate travel arrangements, including air, hotels, cars and transfers for a dedicated portfolio of SME businesses. Book over $200,000 in travel per month.
• Provides reporting to customers on spend, trends and duty of care. Evidence of growth of accounts under my care.
• Customer interactions via email, phone and face to face.
• Qualified for Flight Centre Travel Group Global Gathering in 2019- Top 5% Achievers recognition event.

Melbourne, Australia

• Performed concurrently along Travel Manager role.
• Creating Business plans, budgets and visions for small team of 7.
• 1 on 1 coaching and development along with Problem Solving.
• Driver of change and improvement, for example implementing new booking platforms for customers, and improved reporting.
• Customer relations experience.

Sunbury, Victoria

• Managed a variety of Retail stores, in both shopping centres and strip shops. Teams up to 7 staff.
• Leisure Travel Sales, via face to face, email and phone
• 1 on 1 coaching and performance reviews of team
• Development of store budgets, goals and visions
• Completed own accounting and reconciliations
• Achieved most improved store in VIC- FY 15/16 saw an improvement of $90,000 in profit figures.

Sunbury, Victoria

Melbourne, Australia

• Role undertaken concurrently with Team Leader role.
• This role was designed to be a stepping stone into Area Leader roles in the future.
• Worked with the Area Leader to run the district of stores under our management, totalling 100 staff.
• Involved in Area budgets and future planning.
• Oversaw two additional retail stores in an Area Leader capacity, responsible for their performance and growth.
• Organise and run community events, including public speaking and presenting in front of up to 100 people.

Essendon, Victoria

Keilor Downs

Retail Customer Service Role.

Bachelor Of Journalism, Journalism

Minors in Communication,and international studies.

Certificate Iii In Tourism, Tourism Sales