Nathan Sutton Email & Phone Number

United Kingdom

Managing the UK and Spain team of Field Service/Site Service Technicians looking after sites/projects of Hydrogen fuel cells (GenDrive) and Hydrogen refuelling infrastructure (GenFuel) and automotive fuel cell applications (ProGen). Being the UK/Spains customers main point of contact for the service team. This requires a lot of organisation and team leadership skills to manage the team within the UK/Spain and successfully keep sites/projects operational. Managing UK/Spain operational topics and driving processes to implement and therefore succeed in being an efficient service team across the UK/EU. KPI analysis is part of this role, to monitor and improve costs/processes where applicable and deliver to the end customer on a monthly basis. Managing the team overtime/on-call rotas as well as holiday/expense approval with resource planning being put in place. Training requirements and equipment requirements are also managed in this role for the UK/Spain service team. Quotes/invoices and PO managing within the team’s requirements. Bridging discussions between engineering and field support on any technical queries/support outstanding.

Preston, England, United Kingdom

My Role consists of being responsible for various Hydrogen equipment, including fuel cells (Gendrive)/Fuel Cell Engines (ProGen) and also Dispensers and supporting infrastructure (Genfuel). My duties include supporting various projects/sites throughout the UK and Europe, this also includes supporting Site Techs at existing customers when assistance is required. Commissioning/support of new projects and customer demos is also required in this role. The daily tasks vary from every project/job and requires excellent customer service with high organisational skills and technical ability. The Service Specialist is responsible for being one of the customers first port of call when customer facing and making sure everything is correct and solving any issues that may occur in a timely manner. This also includes the management of sites/projects sometimes individually then reporting feedback and gaining authority from senior management. A company credit card is provided with this role for company expenses.

Preston, England, United Kingdom

I am responsible for the operation of hydrogen fuel cells (GenDrive) and hydrogen equipment (Genfuel) powering a fleet of materials handling equipment on a 24/7 site and managing all aspects of ensuring a continuous operation. This includes Breakdowns/Repairs and preventative maintenance along with technical bulletin adjustments to be carried out on equipment. Also daily/weekly infrastructure inspections that ensure the safe operation of equipment in a hazardous area. Also carrying out adjustments/software updates to controller boards and using can-bus technology to diagnose faults/issues occurring with the equipment.Travelling to other equipment/projects and commissioning new equipment is included in this role.

Warrington, United Kingdom

My responsibilities include travelling to and from customers sites daily from home/depot maintaining and repairing customers owned/hired forklifts whether it be a fleet or a single machine to keep customer operation downtime to a minimum. This requires diagnosis and fault finding when the customer has a fault to get the job completed efficiently and effectively ensuring that the customer is satisfied, however making sure it is complete to a high standard of work. Representing myself and the company on a daily basis means image is first impressions so is highly important along with customer relationship building. Organisation of work to be carried out and completed along with existing paperwork/digital jobs are carried out daily.

Manchester, United Kingdom

My responsibilities include travelling to and from customers sites daily from home/depot maintaining and repairing customers owned/hired forklifts whether it be a fleet or a single machine to keep customer operation downtime to a minimum. This requires diagnosis and fault finding when the customer has a fault to get the job completed efficiently and effectively ensuring that the customer is satisfied, however making sure it is complete to a high standard of work. Representing myself and the company on a daily basis means image is first impressions so is highly important along with customer relationship building. Organisation of work to be carried out and completed along with existing paperwork/digital jobs are carried out daily. I also create quote sheets of chargeable and non-chargeable work to be carried out, presenting it to the customer and retrieving purchase order numbers. Using my own initiative to problem solve.

Nvq Level 1,2,3, Lift Truck Technician

Attended block release courses several times a year for a week at a time. Staying in accommodation until my NVQ Level 1,2,3 were achieved.

Nvq, Level 2,3 Automotive Maintenance/Repair

Attended day release at Manchester college to gain NVQ level 2 and 3 in automotive repair/maintenance becoming a technician

Nvq, Level 1 Automotive Repair/Maintenance

Attended day release to gain NVQ Level 1 in automotive repair/maintenance

Gcse

Geography History Maths English Literature English Language I.C.T French Graphic Technology