Nathan Thomas Email & Phone Number

8918 Beckett Rd. West Chester , Oh 45069

Established a new team to address a critical requirement within Fastenal's internal support infrastructure. Led internal support and conducted comprehensive data analysis for all solutions applications. Collaborated closely with back-end developers by providing data analysis and addressing ad hoc data requests, effectively resolving challenges related to multi-system integration, software processes, programs, and database exchanges. Actively participated in managing on-call support rotations, prioritizing essential services and ensuring continuous systems support and maintenance.Proficiently handled the development and execution of scripts to maintain and enhance database integrity. Vigilantly monitored programs and processes for errors and inaccurate runtimes, proactively troubleshooting and escalating issues as required. Spearheaded internal support initiatives within the IT domain, driving automation and operational efficiency improvements for both internal and external support teams.

8918 Beckett Rd. West Chester , Oh 45069

Oversaw a focused and high-profile team responsible for driving operational enhancements across various Fastenal support departments. This team played a pivotal role in facilitating seamless communication between Fastenal's corporate IT, call center support teams, field service support, distribution hubs, and build centers. The operations team spearheaded the identification and enhancement of existing solutions within The Fastenal Company. Serving as a critical liaison, the operations team bridged communication between the call center, support teams, and strategic partner Apex Supply Chain Technologies. This involved testing, evaluating, and implementing new processes, procedures, and technologies in Fastenal's dynamic and evolving operational landscape.

Efficiently oversee the ticket flow and coordinate activities of Call Center Associates. Methodically review and escalate tickets, ensuring optimal support technician engagement. Conduct thorough assessments of employee performance and statistical metrics to drive improvements. Assume responsibility for seamless communication and issue resolution between Fastenal Company and Apex Supply Chain (formerly Apex Industrial Technologies), expediting timely resolutions to a diverse range of issues.

Effectively facilitate collaboration with customers and third-party network administrators to establish rules and exceptions for our machines within their network infrastructure. Provide assistance in addressing day-to-day challenges presented by end-user customers and intra-company clients. Skillfully manage incoming customer calls encompassing a wide range of technical matters, including hardware, software, firmware, and both high and low-end network issues.

Associate'S Degree

Computer Systems Networking And Telecommunications

Education record