Experienced information technology professional with over 15 years of dedicated service in the IT/IS support and management sector. Proficient in creating and interpreting reports and metrics within Customer Relationship Management systems. Adept in implementing time-saving Automation Systems, including Robotic Process Automation (RPA). Demonstrated excellence in utilizing Microsoft Office suite, with a strong command of Excel. Extensive knowledge in networking, encompassing hardware and software support, as well as implementation. Proven expertise in Project Management utilizing platforms such as Surado, ServiceNow, and Jira. Proficient in SQL database management through tools such as Toad, MySQL Dev, Oracle SQL Dev, MS SQL Management Studio, and Postman. Exceptional leadership skills combined with a steadfast commitment to team and company goals.