Nathan B. Email & Phone Number

Erie, Colorado, United States

United States

Developed and implemented workforce management strategies to align with organizational objectives and operational needs. Oversaw workforce scheduling processes to ensure optimal coverage and managed staffing levels based on demand forecasts and operational requirements. Utilized workforce analytics to monitor performance metrics, identify trends, and.

Erie, Colorado, United States

• Lead a cross-functional team responsible for all aspects of workforce management and logistics operations, overseeing a team of 1 managers and 6 staff members.
• Develop and execute strategic plans to optimize resource allocation, improve efficiency, and reduce operational costs.
• Implement data-driven decision-making processes, utilizing advanced analytics and performance metrics to enhance operational performance and achieve key performance indicators (KPIs).
• Manage end-to-end logistics operations, including transportation, inventory management, and distribution, ensuring timely and accurate delivery of products to customers.
• Collaborate with HR to design and implement innovative talent acquisition and retention strategies.
• Establish strong relationships with key suppliers, negotiating favorable contracts that led to a reduction in procurement costs while ensuring consistent and reliable supply chain operations.

Denver, Colorado, United States

Led all WFM aspects for the Rally Health product within Optum. Managed a phenomenal team of 5 WFM professionals. We worked to provide exceptional WFM support to all levels of the product and guided our support groups with all their scheduling and forecasting needs. Ask me more! I love what I do!!!

Greenwood Village, Colorado, United States

Worked side by side with the executive leadership team to create and implement work flow processes. Always sought out better ways to service our customer's needs. Whether this is through various methodology (AI, IVR technology, etc.) or simply through personalization, we find ways to enhance the experience. Also on the plate is the management of all.

Arvada, Colorado

Grew chemical free produce to provide to the local community. Along with my fellow co-owners, we strove to provide exceptional produce at a reasonable cost. Sold the dream, heavily on summer weekends especially, to our customers at multiple Farmer’s Markets across the Jefferson County (Colorado) area. Promoted and managed a monthly, summers only.

Englewood, Colorado

Coached a wonderful group of individuals through their various tasks that the business needs dictated. Provided and delighted all of my customers exceptional service. Worked side by side, with my external clients, to ensure that everyone was getting the most “bang for their buck.”

Boulder, Colorado

Led all WFM process implementation for the US geography. Managed all WFM processes within assigned account structures. Reduced and eliminated any unnecessary costs to ensure maximum efficiency. Developed a wonderful team of human beings, and guided towards successful career paths. Maintained an exceptionally low internal attrition rate, for all my teams.

Littleton, Colorado

Developed and maintained all WFM processes within dedicated call center. Led and influenced a team of 10 amazing localized specialists. Collaborated with site leadership to ensure maximum efficiency. Developed real time management teams that were responsible for creating a flexible, yet cost effective, environment.

Englewood, Colorado

Developed WFM processes as dictated by the business. Created and reviewed staff plans, which included long & short term forecasts. Led a real time management initiative that resulted in quantitative cost savings and improved business efficiency.

Thornton, Colorado

Audited real time adherence of all agents for the site/location. Proposed changes as business needs dictated, usually based on service level change. Met with team managers to discuss impacts of previous day adherence and what to expect for the current day.