Nathaniel Dao Email & Phone Number

Irvine, California, United States

Promoted within a year timeframe for exceeding goals and outstanding performanceProvide support to students, faculties, and staffs on-site and virtually on a variety of IT issues such as password resetting, Zoom meeting troubleshooting, account managing, etc..Support facilities infrastructure and network hardwareCreate and manage 2000+ students and 500+.

Maintained and installed company’s workstations – hardware, software, equipment, etc.Detected, diagnosed, researched and resolved IT issues via phone, in person, or virtuallyCreated, tracked and closed issues via IT Ticketing System, and solved roughly 300 tickets dailyManaged company’s assets, including hardware, software, and electrical supplies – set up.

• Followed policies and procedures to update POS applications to meet client needs
• Developed new ideas and existing processes to provide strong customer care support
• Custom design, development, and implement of front-end Point-of-Sale application
• Collaborated with the back-end team to perform a successful application
• Researched, planned, and tested new features
• Planned, developed, and tested accordingly to all user feedback

Bachelor'S Degree, Computer Science

Associate Of Science (A.S.), Computer Science

Activities and Societies: Japanese Student Association, International Student Association, Vietnamese Student Association, Circle K.

Full Stack Coding Bootcamp Certificate, Computer Science