Highlights:- Built and configured multiple Mass COVID mobile vaccination clinics in Epic for laptops & iPhones which included the implementation of 2D barcode scans for patient check-in & vaccine administration, billing and state reporting- Built and deployed a standard set of tools across over 400 ambulatory clinics which captured and recouped over 1 million in lost yearly revenue when medications were administered in clinic- Transitioned medication prior authorization process from paper to a fully integrated electronic workflow within Epic using a 3rd party vendor, which decreased turnaround time from 7 days to 48 hrs (avg) and increased positive patient outcomes by over 30%- Configured PDMP narcotic registry report & best practice alerts to display within patient chart via Single Sign-On web authentication, which increased visibility, efficiency and provider experience

Highlights:- Transitioned Care Management from paper/manual faxing to fully electronic workflow of discharge placement within Epic to external care facilities, which reduced errors & turnaround time from 3 days to less than 24 hrs while increasing patient & provider satisfaction- Reconfigured prior to admission & discharge medication reconciliation EpicCare tools & workflows, which resulted in a reduction of medication errors & logged patient safety events- Revamped & optimized pharmacist clinical workspace, which reduced average time in patient chart and increased clinical effectivenessResponsibilities:- Perform EMP/SER configuration and maintenance including templates- Regularly review Epic Nova Notes and Care Concern bulletins for patient safety risks- Administer training and create tip sheets for changes affecting end users- Manage and track incoming incidents/requests in Service Now- Create and update knowledge articles to support the Service Desk with first call resolution- Rotate regularly for weekly Epic on-call after hours support- Participate in monthly downtimes for Epic Special Updates- Send out monthly reports to management to ensure goal metrics are being met- Engage in planning/governance, implementation, and reporting for new projects

Highlights:- Managed/mitigated pharmaceutical drug shortages and recalls using developed tools/processes that analyzed market trends & utilization metrics to drive action plans that significantly reduced stock-outs and disruption/delay across continuum of patient care- Led weekly leadership meetings to report financials, review budget and present cost saving opportunities to meet fiscal goals- Optimized pharmacy inventory and clinic floor stock par levels by working with manufacturers/vendors to reduce carrying costs, prevent stock-outs and maximize rebatesResponsibilities:- Managed and mitigated pharmaceutical drug shortages and recalls for inpatient, outpatient, and ambulatory pharmacies- Led weekly meetings and presented relevant information to the management team- Reported monthly financial and inventory metrics to achieve goals- Optimized inventory par levels to reduce carrying costs and prevent stockouts- Worked with wholesalers and manufacturers to maximize rebates- Identified and analyzed cost saving opportunities that aligned with objectives- Developed and implemented departmental policies and procedures - Beta tested procurement and analytic software

- Assisted pharmacist in directing workflow and daily operations- Managed and maintained an accurate drug inventory- Resolved billing and adjudication issues- Ensured patient medications were shipped and received in a timely manner- Ran daily reports and deposits- Trained new pharmacy employees

- Typed, billed, counted, and labeled prescriptions- Managed and maintained accurate drug inventory- Maintained up-to-date patient profiles- Rang up customers prescriptions - Assisted pharmacist with any additional duties