Nathan J. Email & Phone Number

I provide on-site support and administration for two growing office locations, including the future Morton Salt headquarters, supporting on-site and remote VIPs, as well as Finance, HR, Transport, Sales, Customer Service, and Marketing, assisting with projects, self-initiating the implementation of asset tracking and a security assessment for both sites.

Olathe, Kansas, United States

I provided support for warehouse and office users during an IP subnetting project, working on everything from troubleshooting Windows PCs and Microsoft 365 to network connectivity issues on the warehouse floor and woes with Zebra printers and Android-based barcode scanners. I also worked with cabling and troubleshot a widespread printer TCP/IP settings.

Overland Park, Kansas, United States

I provided tier 2 support and some identity management for an office of several hundred people and remote users across the US in a Windows 10/Azure AD environment, and I was fortunate to work alongside many great individuals at Compass Minerals.

Kansas City, Missouri, United States

I provided tier 2 end user support to both users on the downtown Kansas City campus, as well as those bank branches and remote offices.

Overland Park, Kansas, United States

Providing IT support for small businesses and regional governments, I worked both phone lines and a ticket queue supporting Office 365, Exchange Online, Azure AD, on-premises AD, and hybrid Active Directory domains. A wide scope of needs was addressed, including authentication issues, remedying Microsoft account compromises and performing access audits.

Lee's Summit, Missouri, United States

I worked a 3-month contract as a Security Administrator for GEHA, providing an additional admin to tie the team over during the health insurance open enrollment and new year turnover periods.

Overland Park, Kansas, United States

I was a PC Refresh Technician for a BitLocker implementation and Windows 10 upgrade project, imaging, testing, and repairing PCs, and migrating users from one PC to another.

Kansas City, Missouri Area

Supporting software and hardware in an AD environment with Windows 10 and 7 for one of the company’s largest US offices, with 250 users, as well as hundreds more across other offices in the US, I was the only Desktop Support Analyst in the KC office for a year and in a team of two for another. I provided executive support for multiple C-level officers.

Kansas City, Missouri Area

I supported software and hardware in a Windows 7 and 10/AD environment, occasionally troubleshooting macOS, Windows 8, XP, and Embedded (Wyse thin clients), in addition to providing support for mobile devices and working with Quality Assurance to identify, test, and document solutions for several problems in the environment during a rebuild of the IT.

Kansas City, Missouri Area

I supported Windows 7 and 8 in an AD environment, also supporting iPhones and Android devices running MobileIron. My time as a subcontractor at the USDA ended during downsizing when SAIC's current (at the time) contract with USDA RMA ended.

Kansas City, Missouri Area

Starting this position as a Desktop Support Technician, I was eventually asked to fill in as a backup for Mobile Support so the primary could work on administrative projects and take time off. I spent most of my time in Desktop Support, although in the last few months of my time with the railroad, my time spent in Mobile Support increased to between 20%.