Nathan J. Email & Phone Number

I provide on-site support and administration for two growing office locations, including the future Morton Salt headquarters, supporting on-site and remote VIPs, as well as Finance, HR, Transport, Sales, Customer Service, and Marketing, assisting with projects, self-initiating the implementation of asset tracking and a security assessment for both sites, and identitfying potential threats to continuity of business, both in day-to-day IT processes that need improvement and auditing access differences between new hires and the departing employees whose roles they are filling.

Olathe, Kansas, United States

I provided support for warehouse and office users during an IP subnetting project, working on everything from troubleshooting Windows PCs and Microsoft 365 to network connectivity issues on the warehouse floor and woes with Zebra printers and Android-based barcode scanners. I also worked with cabling and troubleshot a widespread printer TCP/IP settings reversion issue.

Overland Park, Kansas, United States

I provided tier 2 support and some identity management for an office of several hundred people and remote users across the US in a Windows 10/Azure AD environment, and I was fortunate to work alongside many great individuals at Compass Minerals.

Kansas City, Missouri, United States

I provided tier 2 end user support to both users on the downtown Kansas City campus, as well as those bank branches and remote offices.

Overland Park, Kansas, United States

Providing IT support for small businesses and regional governments, I worked both phone lines and a ticket queue supporting Office 365, Exchange Online, Azure AD, on-premises AD, and hybrid Active Directory domains. A wide scope of needs was addressed, including authentication issues, remedying Microsoft account compromises and performing access audits, provisioning user access (identity management), restoring files in OneDrive and SharePoint, configuring FortiGate appliances, responding to alerts (e.g., DFS errors, system outages, etc.), problems with DHCP, printing and scanning problems, and security incidents (malware, phishing, etc.). In addition to troubleshooting Microsoft Office and Adobe products, I configured and troubleshot a variety of programs (e.g., database tools, Office add-ins, web-based tools, etc.). Operating systems supported included Windows 7, 10, Server 2008 R2, 2012, 2016, and 2019, macOS, iOS, and Android.

Lee'S Summit, Missouri, United States

I worked a 3-month contract as a Security Administrator for GEHA, providing an additional admin to tie the team over during the health insurance open enrollment and new year turnover periods.

Overland Park, Kansas, United States

I was a PC Refresh Technician for a BitLocker implementation and Windows 10 upgrade project, imaging, testing, and repairing PCs, and migrating users from one PC to another.

Kansas City, Missouri Area

Supporting software and hardware in an AD environment with Windows 10 and 7 for one of the company’s largest US offices, with 250 users, as well as hundreds more across other offices in the US, I was the only Desktop Support Analyst in the KC office for a year and in a team of two for another. I provided executive support for multiple C-level officers, division presidents, directors, and VPs. The Kansas City office hosted most of the company's business units, and many of the back office operations were unique to KC.I worked on PC OS and hardware upgrade projects, as well as the implementation of BitLocker drive encryption, new security software, and asset tracking, also serving as the on-site IT resource for the Data Systems (server), Facilities, IT Security Operations, Network, and Telecom groups.I had to automate where I could, overcome numerous hurdles, and reverse engineer problems, as the Kansas City office was repeatedly impacted by Windows Updates and Group Policy changes that could not be reversed by merely undoing the change that triggered the problem.

Kansas City, Missouri Area

I supported software and hardware in a Windows 7 and 10/AD environment, occasionally troubleshooting macOS, Windows 8, XP, and Embedded (Wyse thin clients), in addition to providing support for mobile devices and working with Quality Assurance to identify, test, and document solutions for several problems in the environment during a rebuild of the IT environment.

Kansas City, Missouri Area

I supported Windows 7 and 8 in an AD environment, also supporting iPhones and Android devices running MobileIron. My time as a subcontractor at the USDA ended during downsizing when SAIC's current (at the time) contract with USDA RMA ended.

Kansas City, Missouri Area

Starting this position as a Desktop Support Technician, I was eventually asked to fill in as a backup for Mobile Support so the primary could work on administrative projects and take time off. I spent most of my time in Desktop Support, although in the last few months of my time with the railroad, my time spent in Mobile Support increased to between 20% and 30% of my time in any given week, supporting both in-office employees and those in the field.