As a leader at KKOS Lawyers, I oversee the optimization and automation of estate planning document drafting processes, ensuring accuracy, consistency, and efficiency in every client deliverable. My role includes managing a skilled team of legal drafters and attorneys, developing standardized review systems, and implementing quality-driven key performance indicators (KPIs) to enhance performance and streamline operations.I am committed to fostering a collaborative and supportive work… Show more As a leader at KKOS Lawyers, I oversee the optimization and automation of estate planning document drafting processes, ensuring accuracy, consistency, and efficiency in every client deliverable. My role includes managing a skilled team of legal drafters and attorneys, developing standardized review systems, and implementing quality-driven key performance indicators (KPIs) to enhance performance and streamline operations.I am committed to fostering a collaborative and supportive work environment where continuous improvement and innovation are encouraged. By utilizing technology solutions, I aim to reduce drafting time while maintaining the highest standards of quality, ensuring that our clients receive tailored, precise estate planning documents. My responsibilities also include spearheading training initiatives, promoting professional growth within my team, and collaborating with senior leadership to align our drafting procedures with firm-wide objectives. Show less

Oversaw all aspects of store operations, including sales, customer service, accounting, inventory management, team leadership, and operational policies. Developed and implemented strategies to drive sales growth, increase profitability, and improve overall store performance by analyzing sales data and market trends. Managed, trained, and evaluated a team of employees to achieve performance objectives. Optimized inventory levels, minimized stockouts, and reduced excess inventory while ensuring… Show more Oversaw all aspects of store operations, including sales, customer service, accounting, inventory management, team leadership, and operational policies. Developed and implemented strategies to drive sales growth, increase profitability, and improve overall store performance by analyzing sales data and market trends. Managed, trained, and evaluated a team of employees to achieve performance objectives. Optimized inventory levels, minimized stockouts, and reduced excess inventory while ensuring product availability. Implemented effective merchandising strategies to enhance product visibility, drive customer engagement, and achieve monthly and annual sales targets. Developed and maintained relationships with key suppliers, negotiated favorable terms, and analyzed costs to optimize expenses. Implemented targeted marketing campaigns based on sales data and market trends to identify opportunities for growth. Show less

Stepped into leadership during a critical period after the sudden departure of the General Manager, alleviating fears of insolvency and operational turbulence. Successfully restored stability and productivity, managing a team of 30-50 diverse employees. Leveraged individual strengths to promote communication, actionable analytics, and efficient training while consulting with leadership to establish clear weekly, monthly, and quarterly goals.Implemented innovative recruiting strategies… Show more Stepped into leadership during a critical period after the sudden departure of the General Manager, alleviating fears of insolvency and operational turbulence. Successfully restored stability and productivity, managing a team of 30-50 diverse employees. Leveraged individual strengths to promote communication, actionable analytics, and efficient training while consulting with leadership to establish clear weekly, monthly, and quarterly goals.Implemented innovative recruiting strategies and improved screening and onboarding processes, significantly reducing turnover. Developed upwardly mobile compensation plans and Personal Development Plans (PDPs) that aligned with company objectives. Provided tailored coaching sessions to enhance employee performance, job satisfaction, and engagement.Stabilized the office environment by addressing employee concerns related to performance, policy, and workplace dynamics, while maintaining thorough documentation. My efforts empowered employees and protected the company from liability. Show less

Authored, edited, and distributed a wide range of content including inbound/outbound sales scripts, IT and tech solutions manuals, email templates, office communications manuals, blog posts, job postings, marketing emails, interview models, QA criteria, and conflict resolution frameworks. Played a pivotal role in shaping both internal and external communication strategies.Researched, wrote, and maintained comprehensive training manuals on sales strategies, market standards, office… Show more Authored, edited, and distributed a wide range of content including inbound/outbound sales scripts, IT and tech solutions manuals, email templates, office communications manuals, blog posts, job postings, marketing emails, interview models, QA criteria, and conflict resolution frameworks. Played a pivotal role in shaping both internal and external communication strategies.Researched, wrote, and maintained comprehensive training manuals on sales strategies, market standards, office policies, HR functions, and engaging training programs for sales reps, team leads, and supervisors. Developed and implemented a performance review system for all positions, with monthly and biweekly evaluations.Additionally, created and modified tools to track office finances, facility operations, personnel dynamics, lead distribution, purchasing proposals, productivity, and customer engagement. This work ensured streamlined office operations and improved overall efficiency. Show less

Conduct and supervise new hire and new supervisor training and provide quality assurance oversight on calls, emails, and interviews. Collect and share hare detailed and multifaceted feedback and performance data on training programs, sales initiatives, hiring strategies, and marketing campaigns with department heads and executives. Communicate new program features, training initiatives, office policies, and procedural changes to employees and resolve related concerns.

Research and analyze client activity and feedback to identify trends and opportunities. Answer calls and emails from clients and prospects efficiently and productively. Make cold calls to qualify leads, contact qualified leads and create accounts, manage accounts, educate clients on services, products, and website functions. Created and managed over 770 client accounts over 4+ years that produced over $263,000 in gross revenue

The Auditor is responsible for all EOD accounting functions and communicates with the security team to ensure the safety of guests. Auditors are capable of working autonomously with no one to assist with basic functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping and taking initiative for necessary tasks. A flexible schedule and a willingness to work overtime when necessary are essential.

Scheduled and conducted hundreds of personalized consultations with hospital employees across Wisconsin and Illinois, advising them on benefits options, health and life insurance coverage, 401(k) plans, and various HR functions. Facilitated the enrollment of tailored supplemental policies for employees and their families, resulting in aggregated annualized premiums exceeding $325,000.Conducted research and analysis of historical enrollment trends, presenting key insights to the regional… Show more Scheduled and conducted hundreds of personalized consultations with hospital employees across Wisconsin and Illinois, advising them on benefits options, health and life insurance coverage, 401(k) plans, and various HR functions. Facilitated the enrollment of tailored supplemental policies for employees and their families, resulting in aggregated annualized premiums exceeding $325,000.Conducted research and analysis of historical enrollment trends, presenting key insights to the regional salesforce to inform strategy and establish performance goals and quotas on a monthly basis. Played a crucial role in optimizing benefit communication and driving policy adoption throughout the organization. Show less

Scheduled and conducted hundreds of individual consultations with hospital employees throughoutWisconsin and Illinois to discuss benefits options and answer diverse questions about health and life coverage, 401(k) plans, and HR functions.Presented and enrolled personalized supplemental policies for employees and their families with aggregated annualized premiums over $325,000.Researched and analyzed historical enrollment trends and presented findings to the regional salesforce to… Show more Scheduled and conducted hundreds of individual consultations with hospital employees throughoutWisconsin and Illinois to discuss benefits options and answer diverse questions about health and life coverage, 401(k) plans, and HR functions.Presented and enrolled personalized supplemental policies for employees and their families with aggregated annualized premiums over $325,000.Researched and analyzed historical enrollment trends and presented findings to the regional salesforce to strategize and set performance goals and quotas on a monthly basis Show less

Sales and marketing and credit consulting for clients

Spearheaded global sales efforts by cold-calling prospects and successfully selling coaching programs ranging from $4,000 to $15,000. Recruited and trained sales team members with little or no prior sales experience, developing them into high-performing professionals.Designed and conducted comprehensive sales training programs for both new and experienced teams across two states, ensuring consistent skill development and performance. Created and regularly updated company-wide sales… Show more Spearheaded global sales efforts by cold-calling prospects and successfully selling coaching programs ranging from $4,000 to $15,000. Recruited and trained sales team members with little or no prior sales experience, developing them into high-performing professionals.Designed and conducted comprehensive sales training programs for both new and experienced teams across two states, ensuring consistent skill development and performance. Created and regularly updated company-wide sales scripts, training materials, and QA criteria to enhance effectiveness and alignment with company objectives.Set annual sales goals by forecasting sales quotas and projecting expected sales volume for existing and new products, driving overall company growth and performance. Show less

Assisting developmentally delayed adults accomplishing everyday goals and being a valuable part of the community through occupational therapy.