Nathan Laird Email & Phone Number

Halifax Regional Municipality, Ns, Ca

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Managed all day-to-day aspects of the highly successful Connector Program, including program direction, managing budgets, recruiting staff and overall leadership of team. Program meets with over 400 new participants annually (primarily skilled immigrants and recent international grads) to discuss their backgrounds, job search strategies and companies of interest, then introduce them to businesses or Connectors in their field. • The Connector Program exceeded all KPI's from 2017-2024, including record numbers of participants finding work in their field in Nova Scotia within 6 months of participating.• Provided labour market expertise to Halifax Partnership's Investment Attraction team. Frequently met with senior leaders from organizations considering Halifax to discuss their talent acquisition goals and connect them to the right resources. Notable examples include Amazon, Axis Capital, Virtusa & Jonas Software.• Completed over 300 presentations on the Connector Program, professional networking, networking for engineers, LinkedIn, and career development skills to audiences including: Nova Scotia House of Assembly’s Standing Committee on Human Resources, COVE, Dalhousie, SMU, NSCC, MSVU, Acadia, ISANS, Digital Nova Scotia, Clean Foundation, Fusion Halifax, the Black Business Initiative, EduNova, the Atlantic Leadership Forum, Engineers Nova Scotia and the BEST Conference.• Part of the team which represented Halifax in a European Union-sponsored international cities partnership program, along with former Mayor Mike Savage and senior leaders from Halifax Partnership.• Leveraged the Connector Program database (including professionals in IT, Engineering, Data Science, HR, Finance and Business Development) to support the talent acquisition across key sectors.• Managd sponsorship relationship with RBC, including meeting contractual commitments and supporting talent acquisition across financial and technical business units.

Halifax, Canada Area

Managed all aspects of branch operations for a Fortune 500 recruiting company, covering all of Nova Scotia and Newfoundland, and focused on both temporary and permanent roles. Responsible for all business development, client management, P&L, managing internal and assigned employees, and overall strategic direction of branch. Developed and implemented branch marketing plan, including a successful radio campaign and targeted social media advertising. • Signed 30 new clients in 2017.• Identified key growth industries for staffing and recruiting, including aerospace, defence and ocean tech. Gained membership in Atlantic Canada Aerospace and Defence Association, and the Offshore Technology Council of Nova Scotia for the Adecco Halifax office. • Developed candidate attraction strategies, including partnering with community-based employment groups, ISANS, and post-secondary institutions. Also utilized social media recruiting extensively, as well as creating SEO compliant job postings. • Monitored RFP sites and led multiple successful bid responses, including with the Government of Canada for contract positions. Responsible for leading business side of contract negotiations for all successful bids.

Halifax, Canada Area

• Managed existing client relationships in Nova Scotia and Newfoundland.• Prospected territory for new business using a combination of in-person visits, phone calls, email and social media. • Developed and implemented business development plan for territory focusing on growth industries and high wage roles as opposed to Kelly's traditional focus on administrative roles. • Consulted with current and prospective clients on talent acquisition processes and salary guidelines. Analyzed clients’ recruiting and staffing strategies, and presented solutions along with cost/benefit analysis. • Negotiated contracts and rates with all new clients, and led RFP bids.

Human Capital Management consultant for clients throughout Ontario, British Columbia, the Yukon, the Northwest Territories and Nunavut. Managed approximately 300 existing Major Account clients (50 – 1K employees), and prospected territory for new business in both the public and private sectors. • Combined business development and consulting to service existing and prospective clients. • Analyzed' human capital management processes, performed ROI studies and made recommendations for improvements. • Focused on payroll, time management and HRIS solutions, as well as recruitment and performance management tools. • Typically consulted with Finance, HR, Operations and IT. • Expanded ADP's presence in far north by building out complete public and private sector database. • Recognized potential national opportunity with First Nations. Created and presented framework for First Nations sales channel and acted as SME for colleagues across Canada.• Placed #2 overall in Canada (out of 300) in 2014 ADP Sales Presentation Challenge, and 2015 semi-finalist. The challenge consisted of creating a 15 minute presentation based on a business case and presenting live to be recorded and judged. The finals involved presenting live to 8 executives at ADP's head office in Toronto.

Halifax, Canada Area

• Implemented large document management contract with IBM and Navistar, involving over 700 devices. • Worked with project managers from both companies to develop implementation plan and timeline. • Managed deliveries, installations, and billing. Helped fix numerous billing issues and ensure SLA's were met which made account profitable. • Successfully managed very complex client relationship.

Halifax, Canada Area

• Assisted in creating business development program leveraging Xerox's inside sales model with ACS's BPO offerings (ACS is a Fortune 500 BPO company Xerox purchased in 2010). Project served to merge aspects of the sales divisions of the 2 companies. • Created program framework, including: 1) Selected CRM; 2) Database and contact list; 3) Vertical-specific marketing materials; and 4) Ways to leverage Xerox's existing client base.• Managed Telecom & Technology verticals. Prospected new business at the VP / C level of Fortune 500 companies, using phone, email and social media.• Uncovered 50+ opportunities worth in excess of $200M annually with Adobe, Belkin, and others.

Halifax, Canada Area

• Managed existing state and local government accounts in Ohio and New Jersey, and prospected new business.• Partnered with local representatives to develop and execute territory strategy.

Served as Senior Manager and Leader for 100+ customer service representatives and 7 managers. Managed performance reviews, development plans and termination decisions for team. Created positive work environment, managed site operations, P&L responsibility, and ensured client satisfaction. Carried $20M quota, serving as Sales Manager, created and implemented incentives, and trained both agents and team leaders.• Achieved 110 – 140% to plan for sales and customer retention targets.• Recognized by client for results that beat internal call centers.• Led team of inexperienced agents and managers to sales and client satisfaction results equalled or bettered than more tenured teams.• Developed and implemented site-level sales and operations policies (approximately 500 employees).• Managed relationships with client executives at Sprint Wireless.• Developed and delivered sales and retention courses for all new and tenured employees, including managers.• Assisted in deploying new CRM tool.• Administered variable compensation plan for all agents and managers (between 150K and 250K monthly).

Truro, Nova Scotia, Canada

Facilitated 6 week new hire training courses for employees aged 18-65. Studied principles of adult learning, and employed appropriate learning methods. Developed and facilitated sales, customer service and retention training courses for tenured employees.

Bachelor Of Arts, International Relations

Bachelor of Arts with Honours in International Relations

Masters, 20Th Century Military History, 3.5 Gpa

Master of Arts in Military History