Nathan Mercer Email & Phone Number

Part of the change management team for a new feature for veterans to make it easier to apply for federal positions in USAJOBS.

Allison Park, Pennsylvania

PROBLEM-SOLVING SKILLS• Brought in, as part of a three-member team, to create a new career center at the Boyers, PA location, named the Center for Innovative Learning and Professional Growth (CILPG). Due to space and budget limitations, much of the equipment we were expecting did not materialize. This was solved by utilizing existing resources and developing our own materials.DEVELOPED TRAINING• Created a “Federal Resume Course” that was presented by trainers located in the main office of OPM in Washington, DC.• Personally developed training courses on Goal Setting, Persuasion, Dealing w/ Difficult People, Time Management, Communication w/ Customers, and Building TrustPRESENTATION SKILLS• Presented over 60+ courses that I developed through the fiscal year to employees of OPM at a wide range of career levels.• Based on the successful feedback from participants from Ft. Meade, was asked to give “remote” presentations to be able to reach more employees with no travel expenses. Over 4 remote sessions, over 75 employees were able to attend the training.• Represented OPM as a facilitator of “Career Power” to a group of 25 federal employees in Kansas City over two days. Eight different government agencies were in attendance. One attendee commented on the evaluation that “(The course) was the most effective training I have had in a decade.”AWARDS & RECOGNITION• Nominated by my peers and received recognition in “The OPM Messenger” as OPM employee who “demonstrated a commitment to providing service to the disabled community” during National Disability Employment Awareness Month. (October 2012)• Presented during OPM’s first “FedDue Day” a suggestion for OPM to become involved at the National Veterans Wheelchair Games by holding a hiring event on site during the games. Director John Berry enthusiastically selected my idea to “champion” out of the 15 presentations submitted, giving his “100% support” and promise to make the idea a reality.

Life and Leadership Coaching, Leadership Training, Team Building, and Workplace Conflict Resolution.I love seeing people achieve success!!www.fiercefocuscoaching.net www.natemercercoaching.com

Cranberry Twp, Pa

Self Published two books - "How the Tortoise Became Fast - A Fable to Follow to Achieve Your Goals" can be found on all major book selling websites. It is a easy to read, step by step process to help you get what you want out of life.

PROVIDES DIRECTION AND LEADERSHIP• Discovering a need that VA employees have for overcoming obstacles in applying for positions using a new system (USAJOBS), I took the initiative and started compiling information and offering courses on USAJOBS and resumes. • Collaborated on the creation of the Workforce Development and Career Services Center, which came about due to the increased demand for one-on-one assistance stemming from the success of the courses that I presented on USAJOBS.gov that were available to all employees.• Designed a 42 page handout to help internal and external candidates apply for positions using USAJOBS.gov.• Developed, with subject matter experts, courses related to Human Resources that are offered to employees.• Organized and planned quarterly New Supervisor Orientations with over 10 different presenters. MONITORED SUPERVISORY TRAINING • Effectively tracked and entered new supervisors in the ECF (Executive Career Field) database as they progressed through the Nuts & Bolts program, ensuring that performance measurements are exceeded.• Organized sharepoint site for Mid-Term Performance Reviews so that completion percentages were easily tracked. Set up a master spreadsheet used to report to the director and set all permissions for the service lines so information could remain secure and private. • Consulted with supervisors to determine what subjects they would like included on the Supervisory Learning Calendar.• Volunteered for the 2012 National Wheelchair Games in Pittsburgh and served on the awards committee. Our committee received praise for the award ceremonies and the least amount of unclaimed medals in the history of the Wheelchair Games. This reduced the extra costs of mailing the medals to a minimal amount. Based on my experience, I was asked to attend the 2013 Wheelchair Games in Richmond, Virginia as an adviser to their awards committee.

Brought in to turn around an under performing store. In first full month, the store sold the most cars that it had in a four year period.• Manage and trained sales team to create a 42% increase in 2010 sales. • Transformed traditionally 6th place dealer to 1st place within Spitzer’s Automotive Group of 26 dealers.• Consistently the top performing dealership within the Spitzer group in Internet Sales. Closing percentage was double that of the next closest store.• Formulated accounting and control processes that allowed dealership to collect on every “Cash for Clunkers” transaction with no rejected claims while the group as a whole failed to collect over $60,000.

- Received President's Award and Sales Excellence Award in 2008, the first time Baierl Toyota had earned either award.- Managed and trained 15 salespeople. - Supervises all aspects of the sales process including inventory, sales, and financial reports.- Increased sales volume from previous YTD by an average of 10%, where competitors were up an average of 2%.- Created spreadsheets to help monitor and track salespeople’s performance and used them to assess areas where training was needed.- Increased sales by the Internet Sales Department by 59% during my first year of supervision.- Manage multiple departments simultaneously.

· Guided interactions with customers through loan application to closing. · Coordinated with lenders, title companies, and customers to facilitate application and approval processes.· Provided hands-on training and support to new personnel while building new business for high-volume operation.· Evaluated lender programs to offer benefits to previous and future customers.

· Promoted from within the organization to supervise sales and finance departments at the Infiniti franchise. (2003 – 2005)· Developed and managed a high performing sales team of 10+ sales associates.· Created yearly forecasts and presented monthly reports to ownership.· Planned and facilitated high-impact, weekly training programs for the sales staff.· Increased department sales by over 100% and drove sales forecasts by 90%.· Won sales trip contest for Finance Mangers to Las Vegas · Selected to manage all operations of the location during Sales Manager transition (this role is usually performed by three separate managers). · Co-managed a $120+ million per month finance department for the Hyundai franchise, the highest volume dealership in the organization. (2006 – 2007)· Responsible for securing and presenting financing options to customers in a professional manner· Cross-trained salespeople about the sales process and products sold by our franchise.

· Led classes in Consumer Economics, Accounting, Computer Applications, and Keyboarding.· Tracked performance and attendance.· Compiled and created curricula, instructional materials, and evaluation tools.· Engaged and challenged students from a wide range of backgrounds, and encouraged participation by facilitating lively discussions and overseeing functional projects.· Established a Future Business Leaders of America (FBLA) chapter and trained students for district and regional competitions- Coached Wrestling

· Led classes in Accounting, Computer Applications, Keyboarding, and Business Co-Operative Learning Program.· Tracked performance and attendance.· Compiled and created curricula, instructional materials, and evaluation tools.· Engaged and challenged students from a wide range of backgrounds, and encouraged participation by facilitating lively discussions and overseeing functional projects.· Coordinated the Co-Operative Business Program and successfully placed 30 students in paid positions within only three weeks.· Created a Stock Market Club that won the Maryland State Competition for middle schools.· Awarded tenure for displaying exceptional dedication and teaching abilities after only two years.- Coached Baseball, Golf, and Wrestling

· Veteran of Desert Shield/Desert Storm (served with 2nd MP Co - USMC Reserves)· Promoted to Non-Commissioned Officer· Completed Basic Training at Parris Island and Military Police training at Lackland AFB· Received an Honorable Discharge after serving my six year contract· Awarded the following medals and ribbons:National Defense Service Medal Southwest Asia Service MedalOrganized Marine Corps Reserves Medal Kuwait Liberation Medal (Kuwait)Kuwait Liberation Medal (Saudi Arabia) Navy Unit Commendation RibbonMeritorious Unit Commendation Ribbon Sea Service Deployment RibbonExpert Rifle Badge Marksman Pistol Badge

Masters, Mba In Management

Graduated with 4.0 GPA Completed courses include: Managerial Accounting Info Systems for Decision Making Economics and Management.

Public School Administration

15 credits completed 4.0 GPA Completed courses include: Intro to Research Public School Administration Financial Management Leadership &.

Bachelors, Business Education

Activities and Societies: Member of Delta Sigma Phi Graduated Magna Cum Laude

Education record

Education record